Rated 4.2 out of 5 by 646
Rated 5.0 out of 5.0 by nalakara June 15 stay
HIE was very easy to find hotel very clean beds very comfortable all staff very friendly and welcoming airport shuttle very good we enjoyed our stay
June 19, 2016
Rated 5.0 out of 5.0 by Adebo Good for travellers
This location is super close to JFK and they have a shuttle. I had a good one day stay.
June 17, 2016
Rated 1.0 out of 5.0 by Nicole8 The Importance Of A First Impression
We arrived at JFK before midnight and called the hotel for the shuttle while on the AirTrain. Took the shuttle sometime to get to Federal Circle. The shuttle driver could and should have easily pull up the the curb to ease the loading of passengers, since there was plenty of curb parking space available at the time. He chose to double park next to another hotel's shuttle bus. The driver was not very friendly or helpful. He barely acknowledged us when we tried to find out if we are getting on the right shuttle bus. He didn't offer help to load our luggage bags and simply pointed toward the back of the shuttle bus. He did happily helped the two young women that was also getting on the bus. His driving skills was questionable and he actually had the nerve to make it difficult for us to unload our luggage bags when we got to the hotel, simply because he was giving preference to unloading those other young women's bags first.
Front desk person was very busy and seemed overwhelmed trying to take care of the customers in front of him and also answering phone calls at the same time.
The room was pretty small, but the bed was not too bad. Had to go back down to the lobby to get another towel, but I was OK with that. Ice machine was broken on my floor. Juice machine was also broken while having breakfast.
The layout of the lobby, stairs/luggage elevator, breakfast area and to the room elevators seem odd and inconvenient.
Morning front counter staff seem better and so was the shuttle driver.
The shuttle driver is the first and last person a customer will see coming from and leaving to go to the airport. If you fail at presenting a good first impression, nothing else will matter much after that. All we noticed were flaws after that bad first impression.
June 13, 2016