Rated 4,1 out of 5 by 285
Rated 5,0 out of 5,0 by sarahk Great choice for people in transit
We stayed one night on a 12 hour layover. This is an excellent choice for people in transit. The hotel is a well-oiled machine when dealing with travelers in transit. The check in was fast, they gave us information about food options, shuttle times, and breakfast, and then sent us on our way. The room was clean and comfortable. The shuttle is free and takes you right to your terminal in just a few minutes. A great experience overall.
19 de julio de 2014
Rated 5,0 out of 5,0 by Jayeelaine JFK Holiday Inn experience
We experienced a very pleasant stay on our return from a 3 week South African Family Safari.
18 de julio de 2014
Rated 1,0 out of 5,0 by Simbaprice1 Dont Stay here
The quality of service was very poor. The hotel had a power outage upon my arrival. The front desk staff was in total disarray. I arrived at the hotel roughly 10:30 pm after driving 7 hours. The hotel cancelled my reservation without noticed because they could not get an authorization from my card the day of my arrival So instead of calling to confirm if I was arriving late; they cancelled it. Mind you I am a priority club member. I was informed by the staff that this is their policy. I questioned, why would you try to get an authorization from my card in my file, what if I planned to use another card. He just kept saying it ways thier policy. I told Bryan that in my confirmation there was nothing stated about them doing it. Tiffany, another front desk staff member did not want really help with checking in that night do to it being very hectic so she walked away from the customers waiting to get helped to continue chatting with someone from her country and returned to only stand at the counter and not offer her help to anyone. Byran, was able to find me a room but it was one bed vs. two beds and I was traveling with my daughter. The room I was in was a very small corner room. Bryan tried make a REALLY bad situation better by discounting $50.00. I was ok with it. I requested something in writing from him; his computer was now having issues and Tiffany reluctantly helped. Bryan explained to her what needed to be done. Needless to say, she charged my card incorrectly. I was never informed that I needed a password to access the internet; once I was aware, I called from my room numerous times only to have the call be disconnected. I send my daughter downstairs to get the code while she is downstairs I decided to call again from the room and call from my cell, Bryan answers the line that my cell is coming in on. I am furious. The night manager was never on the property even though there was a sign that stated she was there. The crew that worked June 28, felt like it was the keystone cops. They were tripping all over each other. I understand things happen but this team did not have a plan in place to keep the customers calm and happy.
17 de julio de 2014