Rated 3,9 out of 5 by 130
Rated 5,0 out of 5,0 by Yucaipa Carl Clean room with great shower.
Pleasant stay made far more pleasant by offering a clean room and bathroom with a great soothing shower. Most hotels are too cheap or clueless to know that something as simple as a nice, well functioning shower makes all the difference in the world when you are travelling.
2 de septiembre de 2014
Rated 3,0 out of 5,0 by Daniel805 Good not great...
Recently stayed at this hotel about a week ago. Check-in was smooth. There were just two things that I found quite peculiar. One was while shaving, I somehow found myself sweating, I didn't know why because the shower was off and I just had the lights on, so upon further inspection I look up and on top of the mirror there were 5 HEAT PRODUCING LIGHBULBS, like the one's for plants and lizards, so I turn off those lights and try the one directly above the toilet and... yes to my disbelief that too had the same kind of bulb,just ended up taking a shower with the lights off and door open.
29 de agosto de 2014
Rated 1,0 out of 5,0 by SGWHITE Worst Stay Ever
I have been staying at this Holiday Inn for the past 2-3 years and had always loved it. The staff was always nice and very curteous and they always seemed eage to please. This time around it was differant though. Upon checking in they put me in a room next to the freeway. I knew from a previous stay that I wouldn't be albe to stay there but thought I would try it since they were so busy. It was so loud I couldn't sleep at all. Also when I got to the room it looked like someone had just washed thier hair in the sink. There was long black hair in the sink and the shampoo bottle and lotion were 1/2 empty and sitting next to the sink. There were other cleanliness issues I won't go into but also the TV wasn't working and the screen froze every 2 minutes or so. I asked the next day to be moved only to be told no, that there were no rooms available. This was afternoon but before check in time plus I had just checked online reservations and it said they had a room available. Maintenance came to the room 2-3 times to fix the TV and couldn't fix it. After being treated like my concerns didn't matter I canceled the rest of my resrvation and moved to another Holiday Inn. I did end up staying another day because I had to cancel before 6:00 PM but no way I could have gone with out sleep any longer. There was 1 young lady who did go out of her way to help and apologised for the way we had been treated. SHe was the one who made sure my cancelation was put in and the charges changed. Now I just got my CC statement and I was over charged and now have to clear that up too.
I will never be back to this Holiday Inn Express.
28 de agosto de 2014