Rated 4,1 out of 5 by 121
Rated 3,0 out of 5,0 by First Time Stay Clean Rooms, Friendly Staff, & a Few Disappointments
I stayed here for two nights. I'll point out the positives first, then move on to the disappointments.
~Check-in was easy. The staff member was pleasant and able to check me in quickly.
~The mini fridge in the room was nice to keep beverages in.
~The room was mostly clean.
~The front desk staff members were helpful and friendly throughout the stay & quick to resolve minor issues. (i.e. my key wouldn't open the fitness center, the vending machine wasn't working properly)
~The pool was nice and had great seating and lounge areas.
~Breakfast was decent considering it was complementary.
~The coffee station was a perk and was well stocked.
Now on to the DISAPPOINTMENTS:
~I stayed in a suite which was spacious, but still smaller than I had imagined. It was basically just an elongated standard room (long and narrow). In my opinion the room was overpriced.
~I was located just off the lobby. While convenient, it was extremely loud. My room was across from the fitness center & elevators/vending machines. The breakfast area wasn't far away either. Therefore, I was unable to sleep in due to all the traffic and noise in the hall.
~The maids were EXTREMELY loud as they went about their duties. On Sunday morning at 8:00am they were vacuuming the hall outside my door. After the vacuuming they were speaking to each other so loud in the hall, I could hear it all the way in the back of my elongated room. I found it to be very inconsiderate.
~My bed was comfortable, BUT had some sort of waterproof mattress pad on it. So every time I moved in bed it made a plastic crunching sound. Awful!!!
~The pool closed at 9:00pm. I was told this is a city ordinance, so I can't blame the hotel. It was disappointing none the less.
~I was supposed to receive Starbucks gift cards with the room package I purchased. Upon checkout I mentioned that I had never received them. I was told the manager would have to send them to me. I gave my address, but have yet to receive anything. That was 5 weeks ago.
Overall, this is a nice, new, clean facility. I would stay here again, but I would make sure to request a room away from the lobby.
20 de septiembre de 2014
Rated 4,0 out of 5,0 by Maaark Nice property and staff
Enjoyed my stay at Holiday Inn Exp Lakeway. Good location and new tidy facility. Rooms are well laid out and bathrooms are roomy. Would stay there again.
11 de septiembre de 2014
Rated 5,0 out of 5,0 by Texas4878 Great service, clean room
I travel for business all over the state and this Holiday Inn Express was one of the best
4 de septiembre de 2014