Rated 4,5 out of 5 by 32
Rated 5,0 out of 5,0 by ChiTraveler2 Comfortable, clean and excellent service
Kudos to the staff who checked me in - she had exceptional customer service skills from when I called to inform her I would check in late to when she checked me in. She was very friendly, serviceable and recognized me as a rewards member. The place is very clean, comfortable and in a quiet location.
2 de diciembre de 2013
Rated 4,0 out of 5,0 by TravelingBQ Problems, but a quick fix
I arrived at the hotel at 4:35pm to find they were having issues getting the rooms cleaned and ready for check-in. The nice young lady behind the desk asked if I could give them some time to finish cleaning due to the "Mexican holiday". Left for 45 minutes to get something to eat and was told the room would be ready when I returned, but it was not. I had to get ready for a meeting at 6pm. A maintenance man saw me outside unfinished room and offered some assistance. He located the maid, she was not informed I was needing the room now. She and the maintenance worker helped get the room ready at a FAST pace and I made it out on time. I saw her the next morning and exchanged pleasantries and off I went. Though there were issues the staff was friendly and worked to get everything fixed.
22 de noviembre de 2013
Rated 5,0 out of 5,0 Confort and kindness
Was a nice experience, despite being crowded, ...Thank you
21 de noviembre de 2013