Rated 4.1 out of 5 by 460
Rated 5.0 out of 5.0 by Chris-Alf Good hotel in a good location
A good stay at the hotel. Hotel was clean, staff was friendly and attentive, room was functional for our needs.
November 26, 2015
Rated 5.0 out of 5.0 by momoscoob Anniversary Getaway
I stayed here back in September, I enjoyed my one night stay so much, I decided to celebrate my husband and my Anniversary. We stayed 2 nights, Chris the front desk person was such a sweet fellow, he was very welcoming, he helped me upgrade my room with ease. II figured that since it was our anniversary I'd Surprise my hubby with a King size Bed with a Jacuzzi in our room. Chris said it was available, I was elated. Chris was very kind. Any question I had he answered. The Crossgates Mall is only about 9 miles from this hotel. We went to dinner and a movie, and did some shopping. The room was beautiful, big, and very comfortable. We were on the second floor. Room 234 if you want a romantic room this is the one. When we got back from the mall we went to the Sports Bar on the first floor had a couple of drinks, then went for a swim, and Jacuzzi , very clean and fun. I had the pleasure of meeting the Banquet manager Ricardo, he was so sweet, funny, and from what I saw did an excellent job of handling all the parties they had going on all weekend. Dina Manzo was there that weekend, it was so cool. Ricardo put a big smile on my face. The breakfast was very good, the two women Kathy, and Judy did a wonderful job, everything was stocked up my hubby and I really enjoyed the variety of food they provided at no cost. The On Tao Bar/Restaurant was busy, they had several huge televisions, and the people who worked in the bar/restaurant were very nice and efficient. All around a great experience and will definitely be back. It also provides shuttle service if you need a ride to the airport. Thank you very much for having us.
November 24, 2015
Rated 5.0 out of 5.0 by Gemgirls staff frienliness and service
While everything about my stay was excellent, I especially appreciated the friendliness and helpfulness of the staff. This includes front desk staff, waitpeople at the restaurant and bar, room cleaning employees, everyone. This makes or breaks the pleasantness of a stay, as far as I'm concerned. Kudos.
November 23, 2015
Rated 5.0 out of 5.0 by AJB3142 Latham Stay
I had a great stay here. The staff are nice and helpful and On Tap has great food.
November 21, 2015
Rated 5.0 out of 5.0 by Jalan2 Comfortable room and great service
We were very happy with the services that we received from the staff. The room was clean and spacious. The front desk staff was really helpful.
November 17, 2015
Rated 4.0 out of 5.0 by UpstateHistotech Convenient and welcoming
This hotel offers a reasonable priced option in an very accessible location. It is clean, offers a nice breakfast and the staff is very friendly.
November 17, 2015
Rated 4.0 out of 5.0 by supr3 Holiday Inn Express Latham, NY
This was a nice hotel overall. We were there for a wedding and were lucky and got upgraded to a suite. It seemed as though all the wedding guests were pretty happy with there accomodations. The breakfast was a nice touch, although it could've run about 1/2 hour longer. We did have a problem one night with no TV, but apparently that was due to a car accident taking down a pole and could not be helped. Checking in and out was very easy, the staff was very courteous. I would reccomend this hotel and/or use another Holiday Inn Express for my next destination.
November 16, 2015
Rated 5.0 out of 5.0 by cbrenn Fantastic Staff
The staff was wonderful, very friendly and attentive. Rooms were very clean
November 13, 2015