Rated 4.5 out of 5 by 413
Rated 5.0 out of 5.0 by cat-92 Staff were friendly
The staff at the hotel were friendly and welcoming upon arrival. The hotel was clean and comfortable. Overall I had an enjoyable stay at the hotel.
July 30, 2015
Rated 3.0 out of 5.0 by baldboro Great Hotel - Best Price Promise is a joke
Firstly I feel it is important to say this hotel was great. Nice room, quiet, clean and bright. Breakfast was good and service throughout was attentive and pleasant.
However my visit was tarnished before I even arrived by the dreadful customer service I experienced from the IHG Best Price Promise team.
I stumbled upon a cheaper price for my room and filled in the appropriate form to make what was a first time claim for me. However as it took the team at IHG around 6 hours to actually look and they only count the price when they actually look at the other site, my claim was dismissed and I was made to feel like I was trying to pull a fast one. What good is a promise if you can simply take forever to check and then proclaim that the price had gone up. My screen prints proved my case but were also discounted by small print.
Several emails later, I am no further forward. I accept IHG have some great small print in play which discount my claim, but its not about T&C's its about giving a good service and being fair minded. Neither of which they were prepared to be.
As a IHG rewards member I expect better, even though I am not a massive customer I would have expected more.
In summary, the Best Price Promise isn't worth the paper it was originally written on. More loop holes than a box of Cheerios!!!!
July 28, 2015
Rated 4.0 out of 5.0 by mwade12 Good Value
Quiet, value, clean and convenient location. Good for those persons wanting to visit the city centre. Plenty of parking and good staff.
July 24, 2015