Rated 4.4 out of 5 by 401
Rated 5.0 out of 5.0 by adam778942 Friendly and helpful.
I've stayed at this hotel several times for a regular sports event in the area. The staff are very friendly, always helpful and very professional.
In addition to serving pizza till late at the bar, they always help us by having a supply of take away menus, provide us with plates and cutlery and clean up after us with no fuss at all, which not every hotel would!
The service is always friendly, the rooms are immaculate each day, you can see the cleaning and presentation is excellent and thorough.
There are good parking facilities and a short taxi ride to the nearest rail or tube station, so with the supermarket just behind the hotel it makes for a really convenient and easy stay and I've made it back across to the hotel by midnight from central London, so it has good access by public transport until late, but you'll need a taxi from any of the nearest stations or it can be a long walk!
February 3, 2016
Rated 5.0 out of 5.0 by Dee333 Great value
Stayed overnight while attending a nearby gig. Hotel very clean, beds comfortable, reasonable breakfast and a very generous checkout time.
February 3, 2016
Rated 1.0 out of 5.0 by mo148107 Shouldnt be part of IHG
This property is poor in every level, the service,the confort,the staff,the cleanliness.
First no welcome or thank you for being spire elite.
No mention of welcome bonus points.
No surprising since their paperwork showed me as a club level , while i am spire.
My bonus points were requested on check inn, reminded them on check out, and have to e mail the, after 2 days to get them.
Air conditioning not working, beds are the most uncomfortable ever.
Breakfast service is a total mess, hard to find a clean table, some table are used to pile dirty plates and cuttlery.
Definitely a property to avoid.
January 29, 2016