Rated 3,9 out of 5 by 127
Rated 3,0 out of 5,0 Why bother
Although the room itself was fine, and the free breakfast the following morning was good, I had two areas of concern
a) the on-line details for the hotel indicates that there is only limited parking whereas in all truthfulness there is no parking next to the hotel itself, only drop off points. Although probably not good for trade it would be more honest to say no rather than limited
b) when I made the reservation on line I thought that I had opted for a room with a double bed but upon arrival was given a twin bedded room. On questioning the front desk I was told that a 'standard' room gave no guarantee that the bed preference of the customer would be met (ie if there were only twin bedded rooms available that was all a customer would be offered). What is the point of offering a preference when making the reservation when it may simply not be satisfied on arrival?
10 de diciembre de 2013
Rated 4,0 out of 5,0 by eckbh welcoming and helpful staff
Booked this hotel for its location and travel links into London. The train fare after the peak time is good value for exploring London We found the staff to be very friendly and helpful. The heating system was not working in the room but the staff very quickly supplied a heater as they could not get it fixed. The breakfast was very good and plenty of choice. We would happily stay here again
3 de diciembre de 2013
Rated 5,0 out of 5,0 by EUMConsultants Great service and staff
Stayed here for the second time and it was as good as the first time. The most friendly staff I have ever met at any hotel. Thanks for a great stay.
30 de noviembre de 2013