Rated 4,0 out of 5 by 224
Rated 4,0 out of 5,0 by Micky9toes Great Service
On arrival I was dealt with in a professional manner by the receptionist, who was able to deal with a problem that we had. Greeted as a IHG member! and by my name. We were given the choice of floors for our room. The room was clean and airy. Breakfast in the morning was simple but adequate. Overall experience was good. As was our previous visit.
2 de septiembre de 2014
Rated 5,0 out of 5,0 by Hajiarfan Excellent service good size bedroom
This was our first experience with holiday inn express. Great service from the staff and very happy with quality and cleanliness of the rooms. The beds and pillows were very comfortable especially after a day of walking around London. The breakfast buffet was excellent with a good variety of food available and drinks. Overall a great stay and will use again.
31 de agosto de 2014
Rated 1,0 out of 5,0 by jerome t shocked
on arrival waited over half an hour due to a customer unhappy with a mistake in there booking.
once checked in we went to our room to find it smelt like an ash tray, we went to reception to inform them and asked to be moved but we were told they were fully booked. if it hadn't have been 1;30 in the morning i would not have stayed as the smell was so bad it gave me an instant headache. due to the headache I was unable to sleep, so you can imagine i wasn't in the best of sorts in the morning, i then went for breakfast, well if you can call it that, it was like a feeding frenzy, as nothing was being replenished, so what was left people were just grabbing it.
i have stayed at a fair few holiday inn's in the uk and abroad and non have been like what we experienced at this one,so i would say it must be a one off. but i wouldn't stay at this hotel again even if you payed me.
28 de agosto de 2014