Rated 4.3 out of 5 by 782
Rated 5.0 out of 5.0 by Chris19561956 Comfortable bed and good service
Comfortable bed and good service. Breakfast was crowded but it was a Sunday and everyone left it late.
June 28, 2016
Rated 5.0 out of 5.0 by ken1976 Comfortable bed and great service
Great stay. We enjoyed our stay and it made our vacation to London the best of our trip in Europe.
The family felt safe and the staff was more then helpful in giving us directions and recommendations for stuff to do while in London
June 27, 2016
Rated 1.0 out of 5.0 by John23987 Worst experience ever
When we booked the hotel online it featured that it had car parking available for its customers but when we arrived they told us that it was no longer available without giving us any anticipation. We asked for further support about where we could find an alternative car park but they told us in bad manners that they "it is not their business". They told us we can however park the car besides the road so that we can drop off our bags and check in (without telling us that it was a private parking area only for residents!!). As result of this, when we returned to our car we found a fine of 130 pounds for parking there and when asked the hotel staffs they just told us indifferently that is it not part of their job and that they had other clients to attend!!!!
Very very disappointed with this hotel, never I going to come back again, very irresponsible working staff and bad attitude.
June 25, 2016