Rated 4.0 out of 5 by 342
Rated 1.0 out of 5.0 by PhilN Shame about the desk staff
As a very regular user of IHG venues all over the world you expect some consistency... However on arrival I was told there was NO Parking available.... when I said that I had just witnessed someone leaving the car park the desk clerk became agitated and started to call me "sir" at the end of each sentence.. ( To be very clear here, I present as the person I am, a business woman, My ID including my IHG platinum membership card and credit card are all very much woman ) Whilst I may have a deep tone to my voice, I am a woman.. To be called "Sir" repeatedly , even after it was pointed out what he was saying, was very disconcerting and also very disrespectful. Add to this that he then asked me to return to my car so that he could open the car park door for me to "see" that it was full..... In essence I believe he was being obstructive.... or from what I later gleamed from other guests, he was holding out on parking spots so that later arriving guests would have a space ( maybe , and its just a suggestion, he had a "deal" going with them... as he never did actually open the door until it was forced upon him and then it was obvious that there were at least 4 or 5 spaces.. In fairness he did apologise and did offer me an extra drink at the bar as a peace offering... However, That is not the point of issue.. I have found that in general European IHG staff do not have very good training in matters of potential Transgender interaction... on that note... Other than that the hotel was acceptable and in time will fall into line with other hotels of similar standards as it has only recently been upgraded...
July 28, 2015
Rated 3.0 out of 5.0 by ChrisP29 Comfortable hotel.... however
Found this to be a comfortable hotel, convenient for the Underground with attentive staff, however the constant noise from the traffic, particularly police/ambulance sirens was horrendous.
July 27, 2015
Rated 3.0 out of 5.0 by petelma Pleasant welcome
Staff were pleasant and hotel was clean and comfortable. The location of the hotel is on such a busy road it needs triple glazing on the windows on the road side at least. It was the worst sleep we've ever had at a IHG hotel and that was due to the volume of traffic and regular sirens of police or ambulance.
The cost of parking was £20 which we thought was a rip off after paying for staying there. Access to the garage was very off putting as it was dirty and untidy at the rear of the hotel.
July 26, 2015