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Rated 4.5 out of 5 by 443 reviewers.
Rated 4.0 out of 5.0 by Nice room and great location Great space, peaceful. Not a lot of commotion down the halls. Overall- good. February 7, 2016
Rated 4.0 out of 5.0 by Quiet The room was very quiet and comfortable stay. Breakfast was very good. February 3, 2016
Rated 5.0 out of 5.0 by A great palce to stay in Lubbock Texas The Holiday Inn Express, Lubbock West is a great place to stay. The hotel is always well maintained and very consistent in delivery of quality rooms and service. The location is a little difficult to get to the first time but once there you'll find easy access to the main loop and expressway. Very comfortable and relaxing environment. January 31, 2016
Rated 5.0 out of 5.0 by Quick Stay Our stay this time was quick, but as usual we were greeted with a BIG HELLO & WELCOME BACK! You cannot beat the atmosphere that is at this hotel! The people are gracious, very polite and fun! The front desk goes all out to accommodate our needs! Thank You to all of them! See you Soon! January 29, 2016
Rated 5.0 out of 5.0 by Great Staff- Great Breakfast- Comfortable Stay The staff of this hotel can't be beat! All of them went over and above trying to help their guests. We were greeted with a hello from every member of the staff from housekeeping to the front desk. The hotel is a little hard to get to the first time (make sure you turn on 45th at Marsha Sharpe) but it is nicely centrally located for almost anywhere you need to go in Lubbock. The breakfast is one of the best we have had at this type of hotel. They even had Udi's gluten-free pastries for those with that sensitivity. January 27, 2016
Rated 5.0 out of 5.0 by Very Nice Hotel This hotel looks brand new. The property has been well maintained. The staff are very welcoming. Nice common area to visit with family, eat breakfast. Kids loved the indoor pool. We try to stay here each time we visit Lubbock, that is when it's not already full. January 26, 2016
Rated 4.0 out of 5.0 by Great staff, fair room I had to make an overnight trip to Lubbock 1/10/16-1/11/16 to attend a funeral and I try to stay at Holiday Inn properties as often as possible and selected Holiday Inn Lubbock West due to its proximity to the services. The staff was AWESOME. McKenzie at the front desk was extremely helpful from checking us in when we arrived a little early to seeing us off when we left the next morning. She also assisted me when I realized I had forgotten some toiletries and found what I needed when it wasn't in the little shop. She was great. As for the room, I have had better and worse. The room appeared clean and was comfortable. However, there were two major issues that bothered me. The first issue is I could hear through the walls the people in the next room all night. This made it difficult to sleep. The second issue was during the night my father who was staying with me woke up to a bug crawling across his face. In the morning we found a couple beetles crawling on the wall and one on the bed. As we were leaving I pointed this out to the cleaning crew in the hallway and they looked at them and were very apologetic. They stated due to the construction taking place next door and due to the recent snow that had happened, there was an increase in bugs attempting to find new shelter. They stated they would notify maintenance about the beetles. Here is where the staff again showed how awesome they were, by the time I took the elevator from the third floor to the lobby the cleaning staff had already notified the front desk and without me saying anything McKenzie apologized again for the bugs and stated they would address the issue. Staff wise this was a great place to stay, accommodations could have been better, but were not terrible. January 15, 2016
Rated 5.0 out of 5.0 by Just stop looking and stay here! My family and I travel a lot and always stay at IHG properties. We have visited many, MANY, Holiday Inn Express (HIE) properties. This property is the best managed property that we've visited. The big things are important (safety, comfort, value, etc.#, but what makes a good hotel a great hotel are the little things. This hotel begins with a super friendly staff #handwritten welcome notes in the room for example# and then makes sure you have the best of everything they offer. For example, some HIEs will have cookies, they have cookies all of the time. Some HIEs will have some of the toiletries #soap, shampoo etc.#, but this one has everything necessary plus cotton, mouthwash and lotion. Most HIE slam the door on breakfast at 9 or 9:30. This one goes until 10am #and it may even be 10:30) on weekends. Whatever it is, it is longer than all the rest. I could say more, but I've got to go. If you're in Lubbock looking for good value and a great hotel, this is it. January 8, 2016
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