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( e.j. mar 01 dic 2015)
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Rated 4.6 out of 5 by 152 reviewers.
Rated 4.0 out of 5.0 by Outstanding staff Everyone we interacted with made sure we had what we needed, the staff was extremely courteous and communicated well. November 25, 2015
Rated 5.0 out of 5.0 A Great Solution We needed a place to stay near Valley Children's Hospital. This hotel was just so much more peaceful than others in the area. What a relief! Yes, the beds were not so soft. Something about the weird mattress pads being stretched so tight across the pillow top mattresses. I suspect that if those were different, the beds would be dreamy. Aside from that, it was wonderful. One less stress when taking care of a sick little girl. I wish there were a good healthy discount for the parents of children having to visit the "kid hospital" nearby. That would be icing on the cake. As it was, the rates were competitive so I am happy to stay there again. November 8, 2015
Rated 5.0 out of 5.0 by Great hotel and staff! I have been staying here for at least 5 years now. I stay one time a year for two weeks. I must say that it really is a great hotel and the staff is exceptional! They are always so good to me each year I visit. It's convenient location off of 99 is also a plus. Stay here you won't be disappointed! October 26, 2015
Rated 5.0 out of 5.0 by Excellent Hotel & Best Location This Holiday Inn Express hotel in Madera, CA is one of my favorite places to stay in my business travels throughout California. The hotel is located right off of Hwy.99 with easy north and south highway access, and is the closes hotel to all the better restaurants in Madera –including Cool Hand Luke’s. The entire hotel is always clean and well kept, the rooms are very comfortable and nicely furnished, and the complementary breakfast offers a wide verity of items that are always well stocked. October 26, 2015
Rated 5.0 out of 5.0 by "Convenient and Accommodating' I am fussy and can be difficult at times. I have stayed several times at this location. Susie has always been incredibly helpful. She has always made sure that I am completely satisfied. I would recommend this property. October 23, 2015
Rated 4.0 out of 5.0 by pool was a turn-off/bedding needed some work While everything was good to great: staff excellent/helpful with local information, questions, the bed was, while clean and pleasing aesthetically; the mattress was soft and the pillows were lumpy - and the issue is with housekeeping - obviously washed too many times (washing is good, but you need to do it properly) After a while, pillows will clump, more quickly if dried on too hot heat. Depending on your budget, you need to replace more frequently. Sheets were clean, but soft/worn out from not being replaced. Minimum inventory par is 3 - so sheets, etc are not overwashed, dried at too hot a temp, in the panic to get clean sheets to the housekeepers...wearing them out faster. The one thing that I did find really off-putting was the sign on the pool gate advising if you have diarrhea, had it in the last 10 days, stay out of the pool. That's a first for me...if you need to mention that, what kind of clientele is staying? I didn't use the pool. And the area didn't look like there was much thought put into it. Overall, a nice place, just minor issues. October 17, 2015
Rated 1.0 out of 5.0 by air conditioning This hotel failed to provide an airconditioner in triple digit temperatures, failed to repair equipment and made excuses, relied on very young clerks to try and repair airconditioner which they were obviously not skilled to do and could not do. Failed to provide a new room even thought it was clearly expressed the medical condition of the hotel guest. October 14, 2015
Rated 5.0 out of 5.0 by Great hotel! Our room was very comfortable and the staff was great! The hotel is very beautiful and maintained nicely. The Breakfast options were more than i expected. October 5, 2015
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