Rated 4.5 out of 5 by 143
Rated 4.0 out of 5.0 by Bondsi INTERNET SERVICE
The staff, service, hotel accommodations, cleanliness and most everything was very good. The big downsize was the internet service did not work.
The staff gave us a troubleshooting telephone # which we tried to no avail. They then offered to give us direct lines to hook up to our computers, but the cables were for laptops not ipads. They then dropped off two ethernet devices which didn't work either.
Like I said, the staff did everything in their power to solve our problem, but the issue appears to be too serious for them to solve. We stay at this facility two to three times a year, so we hope the issue will be resolved.
January 30, 2016
Rated 4.0 out of 5.0 by Jasper61 comfortable bed, quiet room, Great service
every thing was was good, will stay again. every thing was as good as I hope it would be. Could change menue in the Great room.
January 30, 2016
Rated 5.0 out of 5.0 by Exp. GA Traveler Great Service with a smile
The staff here is always so friendly, especially the front desk. The rooms are clean and the breakfast is yummy. I LOVE staying here.
January 25, 2016
Rated 5.0 out of 5.0 by Doddy87 Always a sound sleep
Our very favorite part of staying at the Holiday Inn Express is we are always sure of a sound nights sleep! The bedding is exceptional, so much so I have gone on line to look at purchasing for our home!
January 12, 2016
Rated 5.0 out of 5.0 by BHMTraveler Overnight business trip
I was very impressed with this Holiday Inn Express. The staff were very friendly and helpful. My room was spacious, clean and quiet. The bed and pillows were very comfortable.
January 7, 2016
Rated 4.0 out of 5.0 by MSfromI Incredible Hotel
Great hotel for the ideal location of the area. I've stayed here three times in the last three years and will be back next year. However, I was a bit disappointed with have no hot water for about 24 hours and no internet access the entire stay. Normally everything is resolved quickly, but everything was a bit off this time.
They do have a friendly staff and the rooms are clean and comfortable. I'm hoping this was a one-off stay.
January 4, 2016
Rated 2.0 out of 5.0 by Donna797 Disappointed with this hotel
We came to this hotel hoping to relax after Christmas. Unfortunately, this was not the case. The walls are super thin, and young children were allowed to run through the hallways, screaming and yelling. We were on the first floor, and the front desk clearly would hear this racquet, yet they failed to do anything about it. Also, there was a dog that spent half the night and all morning yapping. The breakfast was sub par. I was completely disappointed by the lack of choices. Also, there were many younger kids going over and getting food, with their hands, unsupervised. Yuck. Plus, these kids were loud and unruly. Again, the front desk can see and hear the ruckus, yet they fail to do anything. Also, the hot tub was out of service. Something that should have been disclosed when we made the reservation. I guess if they disclose something like that, they are at risk of losing customers, so they don't say anything. We only found out after we changed and went to the spa. Needless to say, between all of this, it was not a relaxing visit and we will look elsewhere in the future.
December 30, 2015
Rated 4.0 out of 5.0 by CRWP Request for help
I thought I had left my phone charger at the Holiday Inn and called on Monday, December 21 and talked to a young lady. She said she would check for me and call me back. She did not call back. We also ran out of hot water. I had hoped for at least a phone call to let me know she had checked on the charger, Thanks!
December 26, 2015