Rated 4,4 out of 5 by 80
Rated 5,0 out of 5,0 by PINTOBEAN HELPFUL STAFF
WE HAD A VERY NICE STAY, AFTER A LONG DAYS DRIVING IT WAS NICE TO BE GREETED BY FRIENDLY STAFF AND A NICE CLEAN HOTEL..
DUE TO CONSTRUTION IN THE AREA IS WAS A LITTLE HARD TO GRT TO THE HOTAL BUT THAT SHOULD NOT REFLECT ON THE QUALITY OF THE STAY.
23 de septiembre de 2014
Rated 5,0 out of 5,0 by Wildur Excellent property
The room was clean and comfortable. Looked as if it had been updated. The staff was helpful and friendly. I loved the citrus Bath and Body Works products. The sound of our TV would fade in and out. Very annoying. This survey is too long.
16 de septiembre de 2014
Rated 1,0 out of 5,0 by jrymer Customer Service means everything
I have stayed at Holiday Inns in many different places. Even the next day I stayed at a Holiday Inn Express in Charlotte, Michigan and had a completely different experience and will continue to stay at the one in Charolotte because they aim for customer satisfaction, and do all they can do to HELP you and make your stay pleasant.
The stay at this Holiday Inn was exactly opposite. Unpleasant check in, difficult to find someone to check in with, disgruntled staff when asking about things. In the morning unfortunately to get to my next destination I needed to leave by 6:30. At 6:15 went down to check out and nobody at desk, put stuff in vehicle, nobody at deck. Thought to get some coffee to go and perhaps a banana or something I can take with me from the breakfast area that would open in just a few minutes. The lady getting the stuff together hollard at me that they didn't open until 6:30 after asking if I could get a yogurt that was in a locked cooler. Was only able to grab a banana and felt unwelcomed. WILL NOT STAY HERE AGAIN. Customer service means everything. I was not asking for anyone to go out of their way I was not asking for a million dollars or anything obsurd. HIGHLY reccomed staying at the Holiday Inn in Charlotte, MI great help, always greet at desk and go above and beyond. Thanks Charlotte this place could learn a few things from you for sure!!
3 de septiembre de 2014