Rated 2,5 out of 5 by 15
Rated 2,0 out of 5,0 by Zobekali Smelly room and bathroom
Room was smelly. Like old carpet and humidity. Bathroom smelly even before using it. Lacks ventilation the bathroom.
Excellent the breakfast.
I may not return unless is remodeled.
22 de noviembre de 2013
Rated 4,0 out of 5,0 by OJEDA50 PUNTOS POR HOSPEDAJE
ESTUVE EN ESTE HOTEL CON RESERVA 571.582.363 LA NOCHE DEL 15 DE OCTUBRE Y QUIERO SABER PORQUE NO OBTUVE PUNTUACION POR ESTA NOCHE.
SALUDOS Y GRACIAS.
5 de noviembre de 2013
Rated 1,0 out of 5,0 by SA19 The worst HIE
I don't usually leave feedback but this time is a must.
To being with, this hotel is overdue for an update. It's dirty, there are places that looks like no one has ever passed a vacuum or a broom.
I requested a room close to the pool but I was assigned a room far from it.
The hot and cold water faucet at the bath tub is labeled backwards. Red(hot) on the right and Blue(cold) on the left. I had to call maintenance to find out why there was no hot water coming out. His response "Oh yes that's how we do it in here" Really?
Worst of all was the attitude of the employees working the front desk AM shift on October 28/2013.
Check in on 10/27/2013 at night time was fair.
They couldn't make a courtesy phone call and wanted to charge for the call to another HIE in Mexico (unbelievable).
If this is how they treat their loyal gold members I can just imagine how they treat the non members.
The staff at the restaurant was great; breakfast selection is fair for the price.
Their exercise room is small, old and lacks equipment with only two pieces to offer the third piece is a bench, not much you can do with it.
Don't be fooled by those pictures posted on their site, they're deceiving. Notice how they don't show you the rooms, exercise cave, restaurant etc. I will not recommend this hotel to anybody and yes I will NOT be coming back to this location.
Please do not bother to write back or excuse your hotel, damage has been done.
4 de noviembre de 2013