Rated 4.3 out of 5 by 459
Rated 5.0 out of 5.0 Great Hoel for NYC Stay
This hotel is conveniently located in Hells Kitchen. Close proximity to Broadway, the Intrepid, and Bike path along the water. The staff is very friendly and accommodating. Rooms were clean. Breakfast was very good for a hotel breakfast included all the basics, cereal, oatmeal, scrambled eggs, bacon, sausage, juice and coffee.
May 29, 2015
Rated 3.0 out of 5.0 by Frequent traveller 101 Front desk great but that's all
Room typical size for NY city, cleaning staff very loud in hall way, no respect for people sleeping in, computer glitch caused additional $250.00 charges to my bank card, a/c didn't work properly, manager was supposed to call me after we checked out, never heard from him. Great welcome when checking in.
May 29, 2015
Rated 4.0 out of 5.0 by The Ives' My family's visit to NY.
Our stay at the Holiday Inn Express Manhattan Midtown West was enjoyable. The hotel was convenient and the staff was extremely friendly. However, one thing that was not explained to me was the $50 charge per night placed on my credit card as a retainer for any charges that we may have incurred during our stay. The charges showed up on my credit after I returned home. They were not removed until five days after we left the hotel. This policy needs to be changed. Show the courtesy to the guest of at least explaining the charges.
May 28, 2015