Rated 4.2 out of 5 by 1069
Rated 3.0 out of 5.0 by Verified Reviewer great service
great location, great service. The rooms are small and lifts take too long. Quite a test of patience.
April 25, 2016
Rated 5.0 out of 5.0 by Charley 64 breakfast
timings for breakfast was good.You didn't feel the need to rush for fear of missing out.
I also appreciated the nonchalant attitude of the front desk staff when I told them I had lost the door card although it did cost me they didn,t make a fuss.
April 22, 2016
Rated 5.0 out of 5.0 by zhangping88 Comfortable bed and great service plus the convenience of location.
Our selection of the Holiday Inn Express in New York City Time Square is primarily based on its location and price range. Our group of six friends all stayed in the same hotel and were all very pleased with our experience for the stay.
April 21, 2016
Rated 5.0 out of 5.0 by QAQCQueen Great location and excellent service
Overall a great value. The location is excellent, close to everything. The staff was very accommodating and helpful. The breakfast was decent.
Minor negatives were that the room was small, the elevator area crowded which made the breakfast area cramped.
April 18, 2016
Rated 5.0 out of 5.0 by TinhVivi Overnight stay at NYC
Everything was good except I asked the Front Desk why they didn't mention the Welcome package to me and they said because I used my points so I wouldn't receive it but they were wrong because I did receive welcome points in Oregon and L.A. They offered me 3 small bottle of water as a welcome package!!!
April 16, 2016
Rated 2.0 out of 5.0 by TRosie sleepless in manhattan
I booked the HIE because it was in a good location and I trust the Holiday Inn brand for cleanliness and good service. While it didn't disappoint on that score, the noise outside my door and above my head spoiled the entire experience. Loud conversations, banging and slamming, and general noise every time the elevator moved, made this experience not worthy of a second visit.
When I complained the next morning, the staff did ask why I hadn't called security. I should have, and perhaps they could have done something. But I wasn't sure where the noise was coming from above me, and I didn't want to wake myself up any more than I was, so I just put the pillow over my head and hoped that it would stop soon.
April 16, 2016
Rated 4.0 out of 5.0 by none610 excellent desk management
good staff and excellent location, good experience
April 15, 2016
Rated 5.0 out of 5.0 by Bobbie2213 Wonderful Staff
My recent stay was made more special by Oscar and Teresa making breakfast special. They started each of our days stay with excitement and great food. The desk staff was very accommodating and pleasant. I have stayed in many hotels in NYC and this location is one of my best experiences. the room was clean and cozy. Great bed linens. The best thing is the room had a bathtub for those warm soaks after a long day of walking. I LOVED MY STAY!!!
April 12, 2016