Rated 4,1 out of 5 by 110
Rated 3,0 out of 5,0 by AZVisitors Not coming back
We stayed at this hotel 3 years ago. Although the rooms are small, we liked the convenient location and are IHG Priority Club members, so we try to stay loyal to the chain.
We checked in on Sunday and found the front desk folks very helpful and personable. We were there for 3 nights. The breakfast area was fine - plenty of food for the number of guests who were there, and a nice variety.
We were at Universal all day Monday, and were surprised to find that when our room was cleaned, two used washcloths (which we had used that morning) were left in the shower.
We were also at Universal on Tuesday and returned to the hotel after 4:00 PM to find that our room had not yet been cleaned. The housekeeper was next door, and we asked her to have the room done as soon as possible, since we were done our activities for the day and wanted to rest and prepare for our trip home. She spoke very little English, and seemed surprised that we were requesting to have our room cleaned. (It was an odd conversation.)
We went down to the lobby to log into their computers, and mentioned politely to the front desk person that our room wasn't cleaned yet. Her response was, "We had a 2-hour meeting today and things are behind schedule." We can understand "behind schedule" - but after 4:00 PM and the rooms weren't done? After killing time in the lobby for 30 minutes or so, we asked her if she could check to see if the room was done. She paged the housekeeping staff a couple of times, and no one responded. My husband went to the room to check; otherwise, we'd have had no way of knowing it was done.
When my husband mentioned it to the gentleman at the desk when we checked out the next day, he seemed genuinely surprised and apologized and said, "That should never happen."
Well, it will definitely never happen to us again. Sorry.
7 de diciembre de 2013
Rated 5,0 out of 5,0 by Dee2007 Awesome experience!
This hotel is super kid friendly! The staff is extra nice and I felt welcomed upon stepping through the automatic doors. We only stay at this hotel when we are in Orlando! #bestever
29 de noviembre de 2013
Rated 5,0 out of 5,0 by scro6138 Great place to stay
Clean, comfortable, and a great rate. I would stay again.
28 de noviembre de 2013