Rated 4.1 out of 5 by 166
Rated 5.0 out of 5.0 by Yukster Indoor pool and jacuzzi --Starved Rock
Only regret was not utilizing the hot tub after hiking all day at Starved Rock. Clean and comfy, breakfast pretty much what you can expect for free. Automatic pancake maker instead of waffles fine with us.
October 7, 2015
Rated 4.0 out of 5.0 by buck6642 Comfortable with good service
Friendly staff and comfortable accommodations. Lights from business across the street shine directly into window
October 6, 2015
Rated 5.0 out of 5.0 by popslavora Clean, updated room and friendky service.
Holiday Inn Express , Ottawa served my needs completely. Clean updated room, comfortable bed and great breakfast combined to make my short stay very relaxing. The staff was attentive and friendly and the room amenities, as well as the pool and gym work adequate for my needs.
I would highly recommend the Holiday Inn Ottawa for your travel housing needs. Looking forward to staying there again.
October 6, 2015
Rated 5.0 out of 5.0 by a.e. newman stay
Everything was good except the bathroom it needs some serious updating. It would be nice if the room had a desk, the table was too small to work on
October 3, 2015
Rated 1.0 out of 5.0 by Never here again Horrible Smoke filled room
I stayed at this hotel for three nights. I was on the third floor in a NON smoking room. The first night was fine. The second night someone near my room was smoking a cigar. The smoke was pouring into my room from the huge gap under the door. I tried to put a towel in there but the gap was too big. The third night the cigar smoker was back. I went down to the front desk to complain and the lady told me there were no more rooms to switch and that she could spray some sort of aerosol to cover up the cigar smell. I said no thanks to aerosol and cigar smells in my room. They did put some kind of air cleaner in the hallway but it didn't work very well. Why are there smoking rooms on the same level as non smoking rooms? It is ridiculous! The manager did email me with an apology and some bonus points which was nice but wasn't enough. I will never stay here again.
September 28, 2015
Rated 2.0 out of 5.0 by Ed McConnell Not up to Ususl Standards
I have been spoiled by my two most recent HIE stays. This one did not match those experiences. The room had a large blemish in the shower. The grab bar in the shower was missing. Some floor molding was torn off. The room was clean.This unit was priced like a premium unit and was by no means equal to the last two experiences, but the same price for the room. The room price should have been $40 less for the size of the breakfast area and other common areas and the condition of the room.
September 26, 2015
Rated 5.0 out of 5.0 by lionleo Stay
Enjoyed my stay and was treated well. Facility was nice and located in a area so that I could enjoy.
September 25, 2015
Rated 5.0 out of 5.0 by Missouri Jack First time at Holiday Inn Express
We were very impressed with the management team. Julie and her new assistant Linda made us feel welcome from the first moment. They helped us with my IHG Rewards number and the TV issue we had after we checked in. The young lady who was in charge of the breakfast area was cheerful, efficient and helpful.
We had been on the road for 13 days at that point and it was the best accomodations we experienced. As a result of our stay we now look for Holiday Inn Express Motels first as we search for accomodations... .
Thank you Julie and Linda!
September 15, 2015