Rated 4,3 out of 5 by 66
Rated 5,0 out of 5,0 by Nonna1 Outstanding Experience with 5 star service
The staff went out of their way to make our stay enjoyable. During check in they offered us water. I did not need to ask for an internet code, they gave it to me with my key. Check in was a breeze. Within minutes of getting to our room the front desk called to see if everything was to my satisfaction and if I had forgotten anything at home they could get me. The room was extremely clean, comfortable, and everything worked. Very pleasant experience. There were plenty of front desk people making for no long waiting lines (YEAH) It was a 5 star experience at a 3 star price. Our group had 5 rooms and everyone was happy staying here. We picked a true gem.
9 de diciembre de 2013
Rated 5,0 out of 5,0 by Carole255 Very comfortable bed, quiet rooms and great cinnamon rolls.
I truly enjoy staying at this Holiday Inn Express. It's very clean, comfortable and quiet. The food in the mornings is the best I've eaten in any Holiday Inn Express. Most other locations over cook their brkfst but this location does a superb job. Especially on the cinnamon rolls.
4 de diciembre de 2013
Rated 2,0 out of 5,0 by BreedersCup2013 Indifferent Staff
I travel with a group that has five rooms booked which we reserve a year ahead so we will all be situated on same floor. When I checked in the staff stated the room was being cleaned and would be available in a few hours. When I returned the staff informed me I was being put on a different floor because the previous occupant (who did not have a reservation) had not vacated the room. My complaint was that the person who did not have the reservation should have been reassigned. The staff was totally indifferent to my complaint, including the hotel manager, could not have cared less, didn't offer any accommodation. The result was our group chose not to stay the extra night and checked in with a competitor who shall remain unnamed. I will never stay in a suite again at that hotel, the rooms are small, and the fold out bed is uncomfortable.
2 de diciembre de 2013