Rated 3,8 out of 5 by 47
Rated 1,0 out of 5,0 by StorminNormin Very Disappointed...Yet Again
This is my second time staying at this hotel. After my first stay, I said I would never stay there again, but this time I had no choice as all hotels in Houston were sold out.
I had meetings in Houston and normally would stay close to my meeting area but had no choice but to stay at this hotel and I brought in a lot of people to stay also.
#1 - The walls are VERY PAPER thin at this hotel and you can hear anything the person next or above you is doing.
#2 - As a Platinum Ambassador, most hotel put me on the top floor far from the elevator. Here I was on the 2nd floor near the elevator. I heard the people next to me, above me, and people filling their ice chest from the ice machine at 3am.
#3 - Breakfast was not ready on-time in the morning. This was a BIG DEAL! Breakfast should be ready at 6am and since I had to travel 1 hour to get into Houston to be on-time for a meeting, I needed to eat at 6am and leave at 6:45am. Breakfast was not ready until 6:40am so I was unable to eat and had to starve until lunch was served at my meeting. There was not even coffee available from 6am until 6:40am while I waited. This was unacceptable!!! I sat in the dark working on my laptop for a breakfast that never came.
#4 - The the business center printer was out of printer toner.
#5 - The ice machine did not work on the floor of one of my co-workers.
I have never had a good experience at this hotel. I am sure I will get a "canned" response apologizing for this and that the hotel hopes I will give a second chance, but I have already given a second chance and nothing has changed from the first time.
17 de noviembre de 2013
Rated 5,0 out of 5,0 Very nice stay.
Stayed here for a long weekend for a family wedding nearby. I have a large family, and when away from the bride and groom's house in the evening we all gathered in the breakfast/entertainment room on the main floor to visit, watch the World Series, etc. The staff was very accommodating, never complaining of any noise or laughter, let us "borrow" furniture from the lobby, let us stay until the games were over, etc. The rooms were very clean and comfortable, despite the controls of my air unit being broken (worked enough to keep me comfortable; I advised the staff at checkout). Every staff member I interacted with was VERY pleasant and very helpful, had great dispositions. My family members all felt the same, except for one thing: One sister discovered by chance that her $5 daily tip did not go to the woman cleaning the room; the housekeeper was advised that a tip had been left for her, and she and another housekeeper who was present discussed this in Spanish in "displeased" tones. We assume they think they know who may have picked up the tip(s), and we sincerely hope they were able to resolve it with their superiors.
17 de noviembre de 2013
Rated 2,0 out of 5,0 by stache paper thin walls, where's the wifi?
Overall it was a nice place. My biggest turnoff was that my room was a wifi deadzone. The walls were paper thin so if your neighbors are as loud as mine were, you might be kept awake. Water pressure in the shower was a bit lackluster as well. Other than that, go for it.
5 de noviembre de 2013