Rated 4,4 out of 5 by 46
Rated 1,0 out of 5,0 by Rudie27 Expensive, poor customer service - not recommended
This is one of only a few hotel options in the general area of Peekskill, NY. It is a newish property but in a very industrial area with a Waste Management trash plant across the road and a rail line behind it. Because there are few choices in this area they can charge whatever they want and they do charge outrageously. In fact, I’m sure their in-house motto must be: Bill early and bill often - I had three overlapping reserves on my credit card for no good reason.
While it is a newish property it still suffers from paper thin walls, very uncomfortable beds and poor water pressure in the shower. Maid service was also dodgy - our room wasn’t serviced until after 5.30 pm in the afternoon.
It seems like a great deal when they tell you a free breakfast is included in the room rate, but it is a case of you get what you pay for. Nothing was fresh (or even edible). We ate elsewhere on the second morning of our stay.
Customer service from the front desk was “missing”. Yes, missing! When we went to check out during peak checkout time there was no one at the front desk - for like ten minutes. Eventually, we had to search the building for some one to check us out. When they did show up they insisted we had gotten a bill under our door - we hadn’t - and that was all that was required. However, we had questions about the multiple overlapping reserves place on my credit card. The manager, whose name was Monika, didn’t even let me finish my question before she started talking over the top of me. There was no attempt on her behalf to listen or even to seek to understand my problem. Just rudeness and very poor customer service.
Needless to say, we won’t be repeat customers.
25 de agosto de 2014
Rated 5,0 out of 5,0 by Miz Mary Things that Make You Go Ahhhhhhhh!!!!
I felt like I won the room lottery - they gave me a corner king suite with a Jacuzzi. The bathroom was a regular car-wash - two shower heads, and bubbles in the tub... I can't begin to tell you how long I spent soaking. I definitely was clean! There was even a second sink 'wet bar' with the mini-fridge and microwave. Definitely the most comfortable room I have experienced in Westchester county to date!
25 de agosto de 2014
Rated 5,0 out of 5,0 by 1quilter Helpful staff and great room
I would highly recommend this hotel to my family and friends. The staff was very helpful , friendly and gave us all the information we would need to take the train to New York City. I would definitely stay at this hotel in the future.
23 de agosto de 2014