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Rated 4.5 out of 5 by 185 reviewers.
Rated 5.0 out of 5.0 by Friendly staff, clean We had a great experience. Easy check in and check out, Great breakfast choices. Very clean and modern hotel room. The beds are very comfortable with plenty of pillows . Fresh smelling room and clean bathroom. I would happily stay in another Holiday Inn Express. May 26, 2015
Rated 5.0 out of 5.0 by grandchildren visit no problems, enjoyed our stay at holiday inn express, plan on coming back next time in the plano area May 25, 2015
Rated 5.0 out of 5.0 by Nice Hotel to stay while in Plano Everything was better than expected. I always stay at Holiday Inn Express when I travel. May 22, 2015
Rated 5.0 out of 5.0 by Great place to stay with great staff Clean, quiet and great service. Breakfast was hot and had a variety of food. There are many places for dinner within a short distance from the hotel. May 21, 2015
Rated 3.0 out of 5.0 by Guest Services Guest service was very warm and courteous. Was greeted by the front desk with a caring and concerned attitude. The overall reception was totally welcoming, especially after a five hour drive to arrive at this destination. This was most refreshing. Breakfast in the great room was inviting by the smell of the fresh baked cinnamon rolls which was quite yummy. May 20, 2015
Rated 5.0 out of 5.0 by Inviting, comfortable bed, great service Enjoyed our stay. The hotel was inviting and the rooms were clean and comfortable. The breakfast bar had many choices, all of which looked appetizing. The front desk staff was very helpful in providing information about nearby restaurants and maps to various locations as well as to the location of the Concert which we were attending. It was an overall good experience and I would recommend the hotel to others, traveling or staying in the area. May 9, 2015
Rated 2.0 out of 5.0 by Billing Problems The hotel double billed my credit card, and then would not respond to questions about it. Capital One had to handle. Still today the hotel has yet to respond to my email inquiry. May 9, 2015
Rated 2.0 out of 5.0 by Room not clean, service is bad Checked in 04/26, room was not clean, bed sheet has lots hairs and dirty. for my second reservation on 05/01, I was told the hotel is sold out, no rrom for me, assigned me to another hotel (not Holiday Inn chian). Service was bad, no sorry for the incident. May 7, 2015
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