Rated 4,0 out of 5 by 26
Rated 5,0 out of 5,0 by Ematan Best in Port Lavaca
Customer service was awesome. Rooms were very clean, nice furniture and the bed was so comfortable I slept like a baby. Very nice colors in the room and public areas. Also had beautiful bay view.
7 de noviembre de 2013
Rated 3,0 out of 5,0 by OHTX Rewards Night accounting
Our stay was comfortable, but at check-in the desk clerk had not recognized that my reservation was for an Awards Night. The room was nice and comfortable, with excellent wireless Internet service, and we had a restful night. The check-out receipt slips under the door in the early morning hours showed a charge for the room, thus the Awards Night reservation was not properly accounted overnight by the hotel staff. The front desk clerk on duty during checkout was not able to correct the accounting error prior to departure for our continuing travel, however the hotel manager called me later on my cell phone and indicated the error would be corrected and the card had not yet been charged. Only the misc. charge was made to the card which is normal for an Awards Night stay. I'm sure the manager will update the training of the check-in & check-out staff on such matters involving the important Award Nights for long-time Priority Club Members in the Holiday Inn system. We will stay at the hotel again on the next trip to visit family in the area, but will be more aware and on guard at the check-in. to insure Award Night is honored if my reservation was made that way. We appreciate the manager's rapid follow-up in this matter to make the correction in the accounting.
30 de octubre de 2013
Rated 5,0 out of 5,0 by Wedding4cd Friendly, easy to work with, comfortable stay
Working with Jeff (manager) and Corinna was just great. Setting up a block of rooms for our Wedding Guest. Our guest were very happy with the rooms, said the beds were very comfortable and they slept like logs. They enjoyed the breakfast and said the variety was good. The only thing was one day they ran out of Chocolate milk and the other day Cinnamon Rolls. Thank you for taking care of our Wedding Guest! We appreciate it Jeff, Corinna and others that helped.
25 de octubre de 2013