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Rated 4.4 out of 5 by 162 reviewers.
Rated 5.0 out of 5.0 by Great hotel The hotel and rooms are very clean and comfortable. The staff was great and very professional. The breakfast was delicious! I will come back if I am in the area. April 27, 2015
Rated 5.0 out of 5.0 by NM Roadrunner I am very satisfied for the price I paid to stay at this hotel. The staff (front desk, housekeeping, April 23, 2015
Rated 5.0 out of 5.0 by Outstanding I stayed at this motel for 3 weeks on business. Everything about this motel is first class I would recommend it to anybody April 21, 2015
Rated 5.0 out of 5.0 by Comfortable Stay Rooms were nice but I am not a fan of the oversized shower heads that are 6 to 7 feet up the wall. It tended to overspray and soak the bathroom floor no matter how hard I tried to adjust the shower curtains. The outlets could be increased too. I would suggest having the night stand lamps equipped with an outlet at the base of the lamp to allow for cell phone charging. So many things now require a charger and having just one on the desk is inadequate. Having said all that, the room is good, bed is comfortable, A/C is quiet, staff is friendly and location to Ontario Mills Mall is excellent. April 21, 2015
Rated 5.0 out of 5.0 by Nice room and great service The room was nice and smelled very clean when we checked in. The bed was firm and the service was great. I felt the rate should have been cheaper and the beds were almost too firm for comfort. April 19, 2015
Rated 5.0 out of 5.0 by Clean and comfortable. Great place to stay if you are in Ontario for Business, close to the airport and within walking distance of several restaurants and shopping. Rooms are clean and up to date. I have already booked a return visit stay. April 15, 2015
Rated 5.0 out of 5.0 by Nice Hotel to stay at The hotel staff were friendly and cheerful! My room was very clean and well kept during my visit. I will recommend this hotel to others. April 13, 2015
Rated 2.0 out of 5.0 by During My Experience The Staff Left Something to be Desired Very nice hotel but the Front Desk staff needs retraining and/or coaching. The desk clerk argued with me profusely when there was no reason to do so! I had a reservation using points and my sister arrived first. Now, I am a gold member and a very loyal and familiar guest to IHG properties and I happen to know that it does not have to be me checking in when using points. I had done the right thing and called ahead and asked that they place my sister as an occupant. I was assured that there would be no issues when she checked in. However, that was a lie. My sister had to call me six times trying to get into the room. Each time, I called the hotel trying to reason with the young woman who was checking her in. During one of the calls with my sister I could actually hear the poor tone of the Front Desk woman and she was blatantly rude and hateful. Definitely does not belong in guest services. I called guest relations and was able to get them to resolve it. Should it come to having to call guest relations to get good service? No! This experience ruined our entire trip! It has been a while since my stay but I just got back to the States and it is still on my mind. I may call guest relations and ask for my points back it was that bad! April 12, 2015
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