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Rated 4.3 out of 5 by 193 reviewers.
Rated 5.0 out of 5.0 by Great service The staff was very friendly, rooms were nice and clean. I have back trouble so the bed wasn't as comfortable as I'd like. There could be improvements on the quality and selection of breakfast foods. Overall, a great stay! May 19, 2015
Rated 5.0 out of 5.0 by Another great stay in Reynoldsburg This is the fifth time we have stayed at this hotel. The staff is always very welcoming, the rooms are always clean and, other than the eggs, breakfast is more than adequate: bagels, English muffins, pancakes, a variety of juices and other food items. The fitness center is modest, but fits our needs. Checking in and out is always efficiently done. I would recommend this hotel for anyone. May 14, 2015
Rated 2.0 out of 5.0 by Poor customer service Our son goes to college in Columbus so we need a room for a weekend every once in a while and usually choose this Hotel mostly due to the location so we don't have to stay in the city.For some reason this stay for the same room was about $30 a night more-King suite-and they would not match what we typically pay but whatever.The disappointing thing was the elevator stopped working the evening before we were to check out and we were on the 3rd floor.They had all night to either get it fixed(service man was working on it) or have someone ready the next day to help with luggage.We had 2 large suitcases,garment bags and 2 other bags because we were there for college graduation.When we asked for a little assistance maybe we were told there were 2 very convenient staircases we could joyfully use.We already figured that out on our own.My wife and I made the several trips down from the 3rd floor while the people at the front desk watched us and talked among themselves.Where has the common sense customer service gone? May 14, 2015
Rated 5.0 out of 5.0 by Great service Staff and cleanliness exceptional. Business centre is in need of upgrade. Too small. Breakfast choices excellent, however, the breakfast area is too small and not enough seating for everyone. May 13, 2015
Rated 5.0 out of 5.0 by front desk I was matched up with my reward card when I called on the phone without my card. My husband could not stay at the hospital with my daughter and me. So when I needed to give him a message the front desk was great. My husband does not have a cell phone. The area is great for shopping with a sam;s club and wal mart across the street. We have stayed at this location many times over the past few years. May 12, 2015
Rated 1.0 out of 5.0 by Worst Stay Ever I've been traveling for 12 years now and I have never been treated so bad in my life.I did not get to sleep in the room. The late night front desk women was very rude. My key card wouldn't work and I was blamed for their mistake May 7, 2015
Rated 5.0 out of 5.0 by Payment at end of stay I am very disappointed that this hotel does not accept cash for payment anymore. They only accept credit card payments. I, for one, put cash aside for my trips, so that I don't build up my balance on my credit cards. One would think that a cash payment would be better than a credit card payment, as the hotel would not have to pay a fee to have a contract with a bank in order to be able to accept credit card payments. May 6, 2015
Rated 5.0 out of 5.0 by quick check in appreciated the quick check in and info of the area for a good place to eat after a long day of driving. May 5, 2015
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