Rated 4.2 out of 5 by 196
Rated 4.0 out of 5.0 by Ricky7773 Good value
Good value for the money. Would stay again. Staff were friendly and very helpful to needs.
September 16, 2015
Rated 5.0 out of 5.0 by AnimieFan Convention attendee
We have stayed at Holiday Inn Express®
Irondequoit twice before. It is nice to see some of the same staff still there, as they are always kind and helpful. We had the opportunity to stay at the Holiday Inn at the airport in Greece for the convention discounted rate, but decided to stay here again because of the I Hop right next door also a shopping mall with a Target as well. The reservation representative applied the lowest rate possible to this stay.
September 16, 2015
Rated 2.0 out of 5.0 by judyanne will not stay again.
Things went smoothly and had a great pool until the second day. Our room was overlooked by housekeeping. When we went to front desk on second day to ask about cleaning, we were told that we had a do not disturb sign on the door. We did not. In fact, that same morning, a member of the housekeeping staff knocked on the door because we did not have our sign out. The head of housekeeping repeatedly insisted that we did. How is that attitude conducive to customer relations and why would I lie about it, which is what she was insinuating?What purpose would it serve for me to lie about it? The fact that she continually repeated that I was wrong, is enough for me to never stay there again.
September 10, 2015
Rated 4.0 out of 5.0 by Rebel26 Great Value
HIE is a great value for your money!! The service and amenities that guests receive are far better than many of the so called "5 star" hotels that do not offer breakfast and bill you for WIFI.
Note: Although the outside, rooms, and lobby of most HIEs have been updated, I have found that many still have outdated bathrooms. They are clean with good towels and a new shower curtain and rod, but non-the- less the tub, counter top, sink, and plumbing fixtures may be very outdated.
September 9, 2015
Rated 2.0 out of 5.0 by cncn ok
usually love all holiday inn express hotels but this one needs some work, bad smell upon entering (some type of pool problem) the pool seemed dirty, we did not use, and the room had a very musty smell, the location in an abandoned mall was a little unverving as well, that said, decent breakfast and a pleasant staff and near lake ontario amusements as well as downtown rochester
September 5, 2015
Rated 3.0 out of 5.0 by homeroch uncomfortable bed and good service
bed and pillow were very uncomfortable, and our rooms were not fully clean nor were the beds made with fresh linen every day.
The staff in front counter were great. The others were alright.
September 1, 2015
Rated 3.0 out of 5.0 by cjm1828 Employee problem.
Problem with booking rooms due to staff leaving, 1 room was not in good shap as far as odor. Stayed may times in the past never had a problem. No towels
August 31, 2015
Rated 5.0 out of 5.0 by DaveB7 Great Location
Great location, very clean rooms and ample parking!!! The staff is extremely helpful in everyway and the quality breakfast made it convenient to starting the day early.
August 27, 2015