Rated 4.1 out of 5 by 636
Rated 4.0 out of 5.0 by Farett Staff and Bath
The staff did not appear engaged with the customers. Their was one woman in her 50's that worked in the Breakfast Room and she did engage. Everyone else you had to approach them and then it was a rather "dry" experience.
The bathroom door is in the way of the toilet.
The day I checked in there was a plastic lid on the night stand and the next day the coffee cup I used was still on the night stand.
Water was hot. Nice.
May 26, 2015
Rated 5.0 out of 5.0 by Cosmo5551 Clean room
The breakfast did not open until 6:30 am and thus I was NOT able to take advantage of this service.
May 24, 2015
Rated 5.0 out of 5.0 by JJLJ2 holiday inn express chicago ohare
Very nice staff. Felt safe and secure - unlike many big city hotels.
May 23, 2015
Rated 4.0 out of 5.0 by LUWB34 Good Value
The cleaning staff and Janitorial staff were excellent.
The front desk staff was friendly and efficient.
It takes 75 - 90 minutes to shuttle to O'Hare and take the CTA blue train into Chicago.
There is a lot of road construction going on around the hotel right now.
The complimentary breakfast could have had two lines going, rather than just one. It is a comfortable (good amount of space) and relaxing breakfast area.
The lobby and first floor hallways are generous.
The shuttle to O'Hare leaves every 30 minutes to and from, sometimes gets delayed.
Could be a better price point for the room, especially for a IHG club member.
May 22, 2015
Rated 5.0 out of 5.0 by pokey2004 great night of stay
hotel was comfortable and enjoyable. staff was friendly and attentive to needs. bathroom very small and shower curtain was not in great shape. pool water was quite chilly
May 22, 2015
Rated 5.0 out of 5.0 by JeWr Everything about hotel was nice but Front Desk
I would stay here again. Front desk staff needs to be trained on customer service.
May 22, 2015
Rated 3.0 out of 5.0 by LarryG250 Good Location but a bit dated for a HIE
I have typically come to expect a relatively "updated" hotel experience when I stay at Holiday Inn Express hotels, but this hotel feels like one of those Holiday Inn (not Express) hotels where updates are required that led me away from the Holiday Inn Chain. For this hotel I'd start with new rugs, modern window treatments, "cooler" lighting, etc.
I would probably stay here again, but just be aware this hotel is really more reminiscent of the older holiday inns from the 1960s and 1970s than a new Holiday Inn Express from the 2000s.
May 21, 2015
Rated 5.0 out of 5.0 by retire60 Comfortable bed
Comfortable room and met our needs for an overnight stay near the airport
May 20, 2015