Rated 4,4 out of 5 by 47
Rated 2,0 out of 5,0 by sbtexas65 Recent stay
I have stayed at this property several times over the fast year, however this experience was more traumatic than usual.
Weather reports suggested that the Waco and Killeen area of Texas were going to have a drip in temperature. I arrived late in the evening about the same time a full bus basketball players also arrived.. Being a platinum I did not expect any quicker service. The young lady at the desk was very nice and was able to get my room in a timely manner. The only reason I am writing this is to say the hotel was not prepared for the cold weather. I do not remember seeing any sign that said run the water for several minutes because of the cold weather. Upon awakening in the morning, much to my surprise no hot water. In fact I ran it over 5 minutes and it never did get hot. The next problem the hotel was obviously not prepared for so many guest who arrived at 6:30 AM for breakfast. Breakfast was not totally ready, and the pancake machine had a sign on it broken. It appears management and maintenance were not at all prepared for this many guest. When I was leaving a sign magically tell us to run the water for more than a minute. I left the hotel near 8 AM. I informed the hotel staff at 6:30 AM we had no hot water. The basketball team members had no hot water. Not a pleasant experience at this Holiday Inn express.
8 de diciembre de 2013
Rated 3,0 out of 5,0 by ACE8888 SUCH A GREAT BUILDING--BUILT WRONG
NEW FACILITY. GREAT LOCATION. BIG, SPACIOUS, LOTS OF DETAILS THOUGHT THROUGH...BUT PAPER-THIN WALLS AND CEILING LET ME SHARE THE OCCUPANTS NEXT DOOR AND UPSTAIRS 2AM ADVENTURES...
SO CLOSE AND YET...IF YOU CAN'T SLEEP FOR THE NOISE IT'S TOUGH TO RATE THIS AS A 4-STAR HOTEL....
4 de diciembre de 2013
Rated 5,0 out of 5,0 by DBruno Great place to stop
Great staff makes you feel at home. Beautiful pool and big comfortable, clean rooms. Stopped here on the way up through Texas and couldn't have asked for a better experience. Friendly, knowledgeable staff made me feel right at home. Quiet, clean and BIG rooms!
24 de noviembre de 2013