Rated 4,0 out of 5 by 140
Rated 1,0 out of 5,0 by D...Me Couldn't wait to CHECK OUT!
If sleep is what you expect in a hotel DO NOT STAY AT THE H.I.E. Riverwalk!
I will clarify that ALL staff was (or attempted to be) as helpful as possible EXCEPT FOR THE MANAGER, who seemed not to care at all about our concerns regarding noise in the hotel. Eric was VERY disrespectful & would not even stand up & look at us while talking when we were trying to find a resolution to the problem. . . people creating too much noise by letting (automatically closing) doors SLAM SHUT (both guests and employees). Also had to deal with: people using exercise room before (5:30am) and after (11pm) posted hours (that door lock is not on a timer), people congregating in hallway after late night partying - obviously drunk & quite disorderly.
Note this is an old historic building & the AC units are not on outside walls - no fresh air can get into your room, because they also prohibit you from opening the old windows. This was a problem when the AC unit started dripping water on our electric/electronic/computer connections. Maintenance took >4 hours to replace the unit - we could not use our room during that time.
This door locking/closing problem can easily be fixed by a small mechanical adjustment (or, God Forbid: instructing guests to be courteous of others) - if only the Management cared about such things! But, hey, once they have your money - what do they care!
Have NEVER experienced problems like this at any H I E, but certainly can't be sure it won't happen again at another location.
27 de febrero de 2014
Rated 5,0 out of 5,0 by Amanda RC unique history and excellent service
I really enjoyed my stay here. The rooms were a little dated but clean and honestly the best shower i have had in a while. We stayed there in February and the pool and hottub were so warmthis hotel is within walking distance of most attractions . The best part of our hotel experience was twofold. One was the excellent staff, kind courteous and friendly. (Eric, Adrian, and monica especially) .two is the history behind this particular building...fascinating. all in all if i ever return to San Antonio I will definitely be booking the holiday inn express on camaron street
26 de febrero de 2014
Rated 4,0 out of 5,0 by Aggie84 Comfortable room and great location
I have stayed here several times on business. Friendly service, good food and great location. Just a few blocks from the riverwalk.
15 de febrero de 2014