Rated 3.9 out of 5 by 295
Rated 2.0 out of 5.0 by SanJuanita Over charge
It was my mothers one year since she passed away. And having to comeback home and knowing you all charged me more than I thought. It was not good
June 22, 2016
Rated 3.0 out of 5.0 by family2seaworld Roof construction during stay...
We stayed here on a recent trip to SeaWorld. The location is great and there are plenty of shops/restaurants nearby. We called to confirm and asked for early check-in. Not a problem. We checked in and was informed at that time that the hotel had recent hail damage and the roof was under repair. We had already requested a quiet room, so we asked if we would hear construction noise where our room was located. We were told no, but could still hear the (very loud) hammering and banging going on for a little over an hour before leaving to go out again. When we returned, it was late and there was no noise at that time and the room overall was very comfortable, clean and quiet. Breakfast was just ok, about as expected. The value of the hotel definitely represented the quality. I would consider staying there again.
June 20, 2016
Rated 5.0 out of 5.0 by C-Mac Great hotel
Friendly staff greeted when I walked in the door. The breakfast was impressive. I expected cereal, got eggs, sausage, waffles, yogurt, and so much more. And it tasted alright for a free breakfast!
June 10, 2016
Rated 4.0 out of 5.0 by Campbell 66 Adequate Hotel
This hotel provides a clean comfortable stay but they lack in customer service.
June 8, 2016
Rated 2.0 out of 5.0 by Hugo1970 Beware
I have been requested to enter this information multiple times, maybe this is the last time. Room was decent, party in Great Room went on past 9:00 Quite time. Music was loud, party goers were loud in hallway, A/C fan made loud noise, sounded like marbles being bounced around. Toaster was not present for breakfast there was a note stating it was out order "sorry for inconvenience". Might have been the worst bed I have ever tried to sleep in, too many lumps! Just be aware you are staying at a maximum two-star or below hotel when you stay here. trust me there has to be better options available.
June 7, 2016
Rated 1.0 out of 5.0 by RoxanneM Horrible Housekeeping/Customer Service
I have never experienced such poor customer service than what we received at this hotel. The hotel seemed to be short-staffed all weekend (Memorial Day weekend). We tried to be patient but some of the front desk staff and the housekeeping supervisor (Maria) were rude, confrontational and overall lacking in basic customer service skills. Fortunately, there is one employee there (Tiffany) that knows how to accommodate customers. However, don't be surprised if the lazy housekeeping supervisor makes up a note that you refused housekeeping so that she doesn't have to clean your room or bring fresh towels. That's exactly what she did during our stay. Highly disappointed with this hotel and the fact that instead of resolving our issue, we were offered a refund to leave the hotel.
June 4, 2016
Rated 5.0 out of 5.0 by RB_23 Good Place to Stay
Nice Hotel, easy to access, but the swimming pool water was too Cold.
June 1, 2016
Rated 4.0 out of 5.0 by Paul 63 comfortable bed
everything was good about this room, but either the air conditioner or the refrigerator was making an incredible noise during the night which woke me several times...to their credit the staff relocated me to another room the next night that was much quieter
May 23, 2016