Rated 4.3 out of 5 by 171
Rated 4.0 out of 5.0 by M6800 Good Staff
The staff at this hotel was very friendly and helpful. I have stayed here two times and each time I've had Jonnie at the Airport North location help me. Hotels need more people like her working at them.
June 29, 2015
Rated 5.0 out of 5.0 by Silverteam00 Excellent Staff
The staff was friendly and did honor my request for a room on the first floor. They were helpful when we needed extra towels and toiletries, and allowed us to stay later for check out. Great hotel!
June 23, 2015
Rated 3.0 out of 5.0 by grannyt60 family visit
Room was comfortable if a little dated. Service was great. We had a little trouble with the wi-fi connection.
June 22, 2015
Rated 5.0 out of 5.0 by BeenToAll50 Wonderful Employees, Well Lit Parking.
This property seems new. It is not, but it feels like it. The front desk employees, especially Versha (sp?) made us feel welcome and helped us with directions and shopping.
Rooms are larger than what I would consider normal at Holiday Inn Express. They are fairly quiet except we could hear the creaking of floors when those above us walked and when we walked on certain areas of the floor in our room. Bathroom was large enough, hairdryer worked well, water was hot, lighting was good. There is no "make-up" mirror.
Room had small fridge, a microwave, flat-screen tv, coffee pot, nice desk with a comfortable business swivel chair, and an easy chair.
Bed was comfortable and sheets were fine.
The complimentary breakfast offering was sufficient and filling. One day there were omelets. There is an automatic pancake maker which was quite efficient! The coffee was excellent with many creamer choices, like at the premium coffee shops. Tables were clean.
The parking lot in the back is very well lit and we felt safe parking after dark. There are a few trees providing shade. The front of the property is quite inviting with the live oaks by the portico.
The setting is a commercial one, but quiet. My only dislike is not specific to this property, but of the roadways in the San Antonio area. With the one way access road system parallel to the freeway, if you miss your turn into the driveway, you have to go quite a ways out of your way to try again! But very good directions on the website from the airport. Bravo.
June 8, 2015
Rated 5.0 out of 5.0 by MaryBR Great location and nice room
Close to the graduation event we were attending. Easy travel on Highway 281 to downtown San Antonio and Airport to pick up relatives. Our room was nice and clean. The staff was friendly and helpful in helping us find a florist and with restaurant recommendations. Good stay.
June 5, 2015
Rated 2.0 out of 5.0 by ChristopherH88 Multiple Problems during last stay
We stayed in this hotel for an enjoyable vacation to San Antonio. I have stayed here before for single night stays, and have had no problems. This stay was a nightmare. First let me say that the hotel was clean, and very quiet. It stormed outside one night, and the thunder was not loud within the room.
That said, this room obviously had a problem with it's HVAC unit within the room. It would turn on and the off, all night. Sometimes it would run as normal, and sometimes it would run for 10 seconds, and turn off. I brought this up to the front desk, and they said it was probably the thermostat turning off as the room is to temperature. I know how these things work, and it is NOT because the room is to temperature. I sweat horribly every night.
In addition, the night of arrival, and the last night of our stay, we did not have hot water for the shower. Once the front desk said this was due to the storms causing the power to go out, and turning off the hot water heater. They had to call in the hotel manager in order to correct this, but three hours after the power outage, and there was still no hot water. Apparently only the manager had access to the room to correct this issue. This is a horrible contingency plan if this is the case.
I'm thoroughly dissatisfied with this stay, and didn't get a single good night's sleep during our four night stay.
June 1, 2015
Rated 5.0 out of 5.0 by RLB2015 Geat Place To Be
I have stayed at this location before. Once again they have been an excellent host for me and my wife. This was her first time to stay here with me. She loved the atmosphere and everything about this hotel. One of the best attributes of this hotel is the location. It sets off of the main road in a small nook area. There is no road noise from Highway 281.
May 29, 2015
Rated 4.0 out of 5.0 by lilichic Comfortable hotel, enjoyable stay
The hotel staff was very friendly and helpful.
We rested and slept well in our room.
The room was average or above.
Hotel lobby and grounds were attractive.
Breakfast bar was well stocked and tasty.
The cinnamon rolls were superb, and served warm, so tasted extra special!
May 28, 2015