Rated 4.1 out of 5 by 250
Rated 2.0 out of 5.0 by ISHE nice front desk
We experienced nice and helpful customer service at the front desk. THE OVERALL FEEL OF THE HOTEL IS A BIT RUNDOWN AND A STALE SMELL IN THE HALWAYS. awkward hallways to get to the room. I LIKED THE COFFEE HOWEVER.
June 27, 2015
Rated 3.0 out of 5.0 by onerichfrog Stay was OK
Our room was very clean and the Hotel staff were very nice and helpful, although our room was tiny!
Parking is a big issue. We have an SUV, it was too large for most spots, as well as trying to turn into a spot. I'm not entirely sure that there are enough spots either. The location of the hotel is not the best; it's not too far from Sea World, but not super close. The area made me nervous. We went to a grocery store not too far. The store was dirty and there were some very sketchy people in there.
Breakfast was very nice and well stocked. I doubt that will be staying here again.
June 26, 2015
Rated 3.0 out of 5.0 by Darock22 Comfortable room and bad customer service
The actual hotel room is great. The internet is super slow, since every is using the bandwith. The food selection was ok, but they could have had more.
The front desk customer service was not that great. Even you get a reservation through an external deal like groupon, the location in San Diego will not honored it. I got my reservation at a different website that was fully paid, but the customer service folks could not find my reservation information. So i had to pay twice and it was two different prices. The manager at the time did not to compesate me for my stay or at least try to give a couple nights free for the future. Please be aware when booking tickets through an external source.
June 25, 2015
Rated 4.0 out of 5.0 by DENDoug Good location but somewhat below HIE standards
The location is very convenient to Sea World and the Mission Bay area including some of the older and more interesting parts of San Diego such as Pacific Beach and Ocean Beach. The breakfast was really quite poor with tasteless food and broken toasters. The wireless internet was so slow as not to be usable.
June 22, 2015
Rated 4.0 out of 5.0 by Viking 232 Good stay except fr internet
Very poor internet service we were constantly being dropped off or even unable to connect.
June 18, 2015
Rated 4.0 out of 5.0 by SPSSD over all good
over all good experience and good staff except the distance from downtown. and lack of shuttle services
June 15, 2015
Rated 4.0 out of 5.0 by bclark01 Clean and comfortable
Would recommend this hotel, very clean and a good location
June 15, 2015
Rated 5.0 out of 5.0 by amoayed08 Great for families with children
We booked a room for a long weekend stay just to get out of the AZ heat. The rates were good, breakfast was included, and other reviews seemed good so we picked this spot. It's not a huge facility and the rooms are pretty small, but if you don't plan on staying indoors much that shouldn't matter. The beds are super comfortable! We had a decent fridge and a microwave so we were able to save leftovers from our food tour.
The breakfast in the morning had enough options to please everyone. Hard boiled eggs, fruit and oatmeal for the health conscious, and cereal, baked goods, scrambled eggs and sausagey things for the standard fare.
What I liked most about this spot was the friendliness of the staff. EVERYONE on site was pleasant and courteous and smiling. It stood out as unusual from past experiences. I needed to print something and was able to do so at the little business computer. I also needed to ship something and the front desk helped me tape up my package and send it off.
The one complaint was the spotty wifi - it would kick in and out from our room, which was frustrating, but not a big deal. We'd stay here again.
June 11, 2015