Rated 4,2 out of 5 by 54
Rated 5,0 out of 5,0 by Ronald@TX Good Place to Stay
All members of the staff are very friendly and helpful. Location of property is convenient. Complimentary breakfast offers value and a convenient start of the stay.
Downside of the hotel is not so good Wi-Fi quality. Every now and then, our internet access is slow or of poor quality. Lack of exhaust fan in bathroom also makes it misty.
6 de julio de 2014
Rated 4,0 out of 5,0 by almadenresident Comfortable room and flexible checkout
Hotel accommodated my request for a late checkout. Clean and comfortable rooms. Easy access to freeway.
Friendly staff and good free breakfast.
27 de junio de 2014
Rated 1,0 out of 5,0 by UnhappyGuest89 Weird smell, no internet, no parking.
I actually had planned to stay at this one for a week because my normal HIE was booked down the street. After first entering my room and getting hit in the face with stale foot odor air, I immediately wish I had just gone with non-IHG. The staff assured me they would have the smell gone by the next day. I went ahead and cancelled half my stay and reserved a room at another HIE an exit up the highway. The next day the smell was just as strong so I'm extremely happy with my decision to leave.
Another major issue is that if you get in after ~9PM you can go ahead and expect there to be ZERO parking in the lot. For whatever reason this location shares a tiny parking lot with another hotel and a shopping center. The front desk told me that, "Haha yeah it gets pretty hard to find a spot when we are almost full." Perfect.
Finally there is no internet. By that I mean there is complimentary internet that doesn't work. It literally goes out every 5 minutes and during the periods you can actually get a connection have fun experiencing your childhood with the 28.8 speeds.
I couldn't be happier about my cancellation and while I frequently visit Sorrento Valley for business I will never be staying in this hotel again. Even if it means booking outside of IHG.
25 de junio de 2014