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Rated 4.3 out of 5 by 334 reviewers.
Rated 4.0 out of 5.0 First time to Santa Barbara Good location for my purpose. Different appearance from other Holiday Inn I stayed, very matching to the town. Stayed there with comfort. Many restaurants around the hotel. February 8, 2016
Rated 4.0 out of 5.0 by Great location and even better service Close proximity to downtown shops and eateries make this historic hotel a convenient stop. If there was a negative, it's that I count on HIE having plentiful parking for that "express" coming and going. February 6, 2016
Rated 1.0 out of 5.0 by Unhappy The Windows would stay closed and the wind was blowing no towel s had to ask coffee no extra blanks. Checking in was not good have stayed in a lot of holiday express and this was the worst February 4, 2016
Rated 5.0 out of 5.0 by Friendly Stayed here before. Has a very cheery and friendly staff who go above and beyond to make your stay comfortable. It is clean and the breakfast is good. Great location to state street. Go for it February 3, 2016
Rated 5.0 out of 5.0 by Moving Made Easier Moving a child to college is a stressful experience, but our stay at the Holiday Inn Express made it much easier. The location was great; close to school for the move and close to restaurants for dining and relaxing afterwards. The rooms were comfy and spacious, and the staff even gave my daughter a tip about a great professor! January 25, 2016
Rated 2.0 out of 5.0 by Uncomfortable Beds, Great Location The location is the best part of this hotel. The staff were friendly and the rooms were nice enough for a short stay. However, the beds are very uncomfortable. Room was clean but there were stains on the sheets under the covers. The doors to the hallway are very thin and don't provide any sound insulation so if you are on a rowdy floor, be prepared to hear everything. I would not stay here again unless they updated their beds. January 25, 2016
Rated 5.0 out of 5.0 by Good Location, great service! We were pleasantly surprised at the quality of the Inn. The location was good with a lot of restaurant choices. Service @ front desk was friendly and helpful. We even got a free wine coupon at a restaurant that was recommended to us. Great food and nice ambiance. January 19, 2016
Rated 5.0 out of 5.0 by Comfortable room and great hotel staff We enjoyed staying at this location because it is very convenient in the downtown area, close to restaurants, shops, attractions, and the local Amtrak station. The hotel has its own "character", as it was an "old style" establishment under previous ownership. The old-style charm has been retained, but I am sure the facility has been upgraded under the IHG management. The condition and cleanliness of the rooms and common areas is very good. The front office staff and desk personnel are exceptional; they were extremely cordial and helpful. They were very attentive to our needs and questions. The assisted us in finding our way to local restaurants and attractions, helped us in resolving a baggage issue we had with Amtrak, and generally, were always looking to help us with any matter. The hotel also offers some nice services, such as complimentary bike usage, valet service, and will call to make reservations at a restaurant or attraction. Excellent staff service. January 18, 2016
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