Rated 4.5 out of 5 by 146
Rated 5.0 out of 5.0 by Granmps Clean room, updated furnishings, quiet
This is a gem of a hotel in a busy area. The rooms are updated, quiet with comfortable beds, attentive staff and free wi-fi plus breakfast. Even though it is located on a busy street - one does not hear any street noise in the room. Excellent breakfast in a cozy breakfast room. Love the fresh fruit always available in the lobby (so California) and the afternoon fresh baked cookies!
January 26, 2016
Rated 5.0 out of 5.0 by Happy Sandy A place for the night
Great location close to good restaurants, freeways but not too busy area.
January 14, 2016
Rated 5.0 out of 5.0 by afteachercoach Excellent service
Great service, excellent room and amenities. I would highly recommend and stay here again!
January 13, 2016
Rated 5.0 out of 5.0 by RebeccaO Well appointment lobby.
We had such a nice stay. Everything was clean and well appointed. The lobby was so pleasant. It was so cold outside and the lobby was warm and inviting (cookies and apples on the coffee table). It really was nice.
January 12, 2016
Rated 5.0 out of 5.0 by tlove7 great service/clean
Front desk staff was friendly and accommodating. Our room/bathroom were both clean. Would stay there again if I was in the area
December 30, 2015
Rated 5.0 out of 5.0 by Tollehousecookie Everything well thought out
The decor and comfort was very nice. I've stayed in high high end places that weren't as nice as this place. The room amenities and set up was all very thought out. There were a lot of outlets in very practical places and TV swivels, lighting options in room was perfect. My only complaint which goes for all the Holiday Inn's is the biscuits and gravy....my husband and I enjoy good biscuits and gravy and theirs is very poor, just suggesting a different vendor. Staff very helpful and personable.
December 27, 2015
Rated 5.0 out of 5.0 by Vera Excellent Stay
I took a Girls trip with my Best Friend, We had planned on going to The Winchester House later that evening, so we happened to arrive at the hotel way before check in.
The front desk gal, and Im sorry I have forgotten her name, was excellent, friendly and kind at check in,. She was able to get us in early and it was appreciated.
She also told us about the area and how to get to the mall.
Later that night we went on our Winchester Tour and mae it home late, there was plenty of parking and easy access to our room. About 4am we recieved our Fire Alarm Wake up call. It took awhile for them to silence it, I just called the desk and asked if it was a false alarm and it was. We were able to laugh this off and fall right back too sleep.
The next morning, the same gal was at the front desk and we asked what had happened, she explained and she was appologetic, kind and genuine.
This was a fantastic hotel, the staff was great and the room are amazing, clean and the most comfortable beds ever.
I will be back to this location.
December 25, 2015
Rated 5.0 out of 5.0 by bokar It's all about the staff
The building is clean, comfortable, inviting and the staff make it that way. Everyone from the Desk to the eating area and the housekeepers are friendly, cheerful and very tidy looking all the time. Loved the fresh fruit available in the lobby for grabbing as we went out for our day of touring. The cafe area was always clean and the staff member was always available and ready to assist with special requests. I commend the housekeeping staff on keeping our room clean...especially vacuuming the floor on a daily basis which is something a lot of hotels don't do.
December 21, 2015