Rated 4.0 out of 5 by 753
Rated 5.0 out of 5.0 by IanCW Parking
Irritated by the need to pay £10 for parking when staying at the hotel
May 2, 2015
Rated 4.0 out of 5.0 by NYCC Clean and comfortable
The guest room was nicely furnished. The wifi provided good and stable connection. The mattress and pillows offered enough support for a good night sleep. And the bathroom did not look like one of the cheap prefabs that one finds in some other chain hotels of a similar category. Pity the whole experience was let down somewhat by the inadequate breakfast choices (lack of cold cuts and bacon) and the indifference of the service staff.
May 2, 2015
Rated 4.0 out of 5.0 by Joyce1901 Failure of Holiday Extras to notify Holiday Inn Express of our booking
We had great difficulty on arrival at Holiday Inn Express because they had no record of our booking. Reception said they had received no notification of it from Holiday Extras. The booking reference we received from Holiday Extras was of no use. We had to go online and with considerable difficulty print out the email confirmation of our booking, which the hotel then accepted. Luckily there was a room available, as it was getting late and we had a very early flight the next day. So don't rely on Holiday Extras - contact the hotel to be sure.
May 1, 2015