Rated 4.0 out of 5 by 751
Rated 4.0 out of 5.0 by Joyce1901 Failure of Holiday Extras to notify Holiday Inn Express of our booking
We had great difficulty on arrival at Holiday Inn Express because they had no record of our booking. Reception said they had received no notification of it from Holiday Extras. The booking reference we received from Holiday Extras was of no use. We had to go online and with considerable difficulty print out the email confirmation of our booking, which the hotel then accepted. Luckily there was a room available, as it was getting late and we had a very early flight the next day. So don't rely on Holiday Extras - contact the hotel to be sure.
May 1, 2015
Rated 4.0 out of 5.0 by in transit Good value near terminal 5
Arrived near midnight by airport shuttle bus. Only one person was on duty at reception. I was first off the bus and was first to check in. There was a problem with my credit card and check in took longer than expected. There were several people waiting in line behind me from the same shuttle bus and I would not have enjoyed being at the end of that line.
I was pleasantly surprised by the overall cleanliness and modern feel to the hotel. Signage in corridors could be better and I wondered if it would be adequate in the case of an emergency evacuation.
There was an internet connection problem but I did not follow it up because it was late.
Had a good sleep in a comfortable bed with choice of pillows (a nice touch). Shower was excellent with generous towels provided.
There was an excellent choice for breakfast and staff were friendly. Nobody checked my room number or whether I was really a guest.
Despite a couple of hiccups I found this a pleasant overnight stay and would definitely recommend the hotel for guests requiring an overnight stay before or after a flight in or out of Heathrow.
April 30, 2015
Rated 1.0 out of 5.0 by jimz1001 Poor Staff service and noisy room
The staff here just dont get it. Have gone to many Holiday Inns in Europe and generally staff are really friendly, attentive and want to help. Here whilst not unfriendly they looked still concerned something was going to go wrong. They were inattentive - bar staff took food
April 28, 2015
Rated 4.0 out of 5.0 by Bette50 Comfortable room and easy parking for airport
Great location for airport, parking in hotel car park and shuttle bus available for transfer. Staff are friendly and helpful. Room was clean, spacious and comfortable. Would recommend for an overnight stay if using airport. Cooked breakfast items were limited but plenty of other choices available. We ate in the Italian restaurant - food was cooked fresh and tasty although limited choice on menu.
April 27, 2015
Rated 4.0 out of 5.0 by Dakota Renovierung
Die Renovierung der Zimmer tat not und speziell der Austausch der Matratzen hat die Qualität des Aufenthaltes erheblich verbessert.
Gutes Preis- / Leistungsverhältnis.
Das Frühstück ist nicht gut. Auch wenn es kostenfrei ist, sollte ein gewisser Standard eingehalten werden.
April 27, 2015
Rated 3.0 out of 5.0 by Gamo73 Awful breakfast.
Not sure if the Chef or hotel franchise owner is Muslim or Jewish but there was a poor choice of cooked breakfast options. 1 style of eggs (scrambled), beef sausages and baked, beans. No bacon, no mushrooms, no hash browns, no pork sausages.
For vegetarians, you can have toast or cereal!
TV system was flakey but not as bad as some I've encountered.
I ended up with a twin room with 2 single beds. I've slept in worse but prefer a room with a double or king.
April 26, 2015
Rated 2.0 out of 5.0 by mistralll OK for one night, poor for longer stays.
Constantly over-burned and smelly towels,
Very slow internet connection,
Low quality food for breakfast,
AC is for cooling only (apparently heating is not an option) and a bit loud.
Ironing set in the iron room is smelly and leave that smell on the clothes.
Apart from that , everything else is OK and predictable.
April 26, 2015
Rated 3.0 out of 5.0 by annaandkeith Breakfast Option
We had a very early morning flight and missed breakfast, although our room rate was including breakfast. we were not told the breakfast times until we booked in, so were not able to say that we did not want to pay for bed and breakfast rate for our stay.
Also, we found the bed way too soft and was unable to get a good night's sleep before our flight the next morning,
April 24, 2015