Rated 4.0 out of 5 by 912
Rated 4.0 out of 5.0 by Whistleblower Another nice stay at HIEx T5...
Nice Holiday Inn Express very well located for the M4 / M25 & Heathrow. Room spacious and all OK once again. Parking is always an issue here as not enough spaces for guests and people using for stay & park with the airport - no spaces at all when I arrived at 11:30pm and cars doubled parked everywhere!! Parked in the Hoppa Bus bus stop, as did others. Hotel offered complimentary parking re: the problem - thank you; great service in the circumstance. If arriving late, be ready for a fruitless search for a parking space.
November 29, 2015
Rated 5.0 out of 5.0 by Bali07 Excellent Accommodation
Good convenient hotel next to Southend Airport.
Great attentive staff and very comfortable, clean rooms.
Would definitely stay when we visit Uk again
November 29, 2015
Rated 2.0 out of 5.0 by ooooooaaaaaa room 167 needs a new mattress
Stayed for 2 separate nights, first was fine but second night was poor. The mattress in room 167 was very uncomfortable springs gone and we both kept rolling in to the middle. I would stay again but next time check bed before turning in and insist on a room change if the same thing happened again. Lesson leant for next time
November 28, 2015
Rated 4.0 out of 5.0 by Dave H Quiet and clean hotel
The hotel is located beside the M4 and not far from Heathrow airport, but there was very little noise.
Comfy and reasonable sized rooms and modern clean bathroom.
Bed was too firm and the bedclothes felt lightweight, the air-conditioning was stuck at 16 degrees in my room so I switched it off but the room didn't get too hot thankfully.
I think all HI Expresses have these types of bed and bedclothes/pillows, this is the only thing that lets this hotel down. But as I was only staying for a few hours between plane changes it was sufficient
November 27, 2015
Rated 5.0 out of 5.0 by CJE23 Staff were friendly and helpfull
Clean friendly Hotel.
Easy to find, staff were great.
Only issue, was breakfast could have been better and the bed is very soft.
Upgrade these issues and you will have a 1st class hotel.
November 26, 2015
Rated 2.0 out of 5.0 by Paul who is tall Unusualy Disapointed
This was a disappointment. Despite being Labelled as a T5 Hotel the 15-£20 taxi fair each way hurt when the hotel appears closer to the airport. Also private taxi charged me for the drop off when its free....
The room smelled as if someone had been smoking. Therefore droning airocn had to be left on all night. 2 hours sleep made the stay over a waist of time and money. When I mentioned it at check -out I was told it was unlikely anyone had been smoking as its a no smoking room...they would look into it....and that was that!
Seeing the other brand hotels on location at the terminal (and some of them plusher and less cost when I did some homework) has led me to explore more loyalty options and competitors apps...Not good guys.
November 25, 2015
Rated 4.0 out of 5.0 by Conny53 Business trip layover
Not as convenient as the other hotels very near Heathrow but a good hotel with great service and staff. Be sure to familiarize yourself with transport options ahead of time. There is a shuttle bus from terminal 5 for only 5 GB pounds. Avoid costly taxis. Good dining options too.
November 22, 2015