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Rated 4.4 out of 5 by 141 reviewers.
Rated 2.0 out of 5.0 by Woman at Front Desk Needs Different Employment Like 99% of the hotel's guests, were in town for a baseball tournament. The woman working the front desk on Friday, April 24th was as miserable as miserable gets. At check in, she was rude and condescending when another team mom asked about local coffee options (DD or Starbucks, neither of which this town has). She was extremely short-tempered with our ball players. Of course everyone congregates in the eating/TV area just off the lobby, its the only gathering space there is. And, yes, they are young boys, but does she not have any experience at all with kids? She had the nerve to threaten to put them in "time-out" for being too loud. That night we attempted to have a team meeting after our game in the eating area. She burst in complaining, saying she was shutting the room down because of us. She also said she had decided the hotel won't be allowing tournament guests any longer! Really??? I'm pretty sure that's about all Jacksonville has got going on at this time of year! I've been an outside guest at hotels where youth sports teams were also staying, and I've seen some atrocious behavior, but her treatment of our parents, coaches and players was completely unwarranted. Surely there must be better hired help in Jacksonville than this. I must say that the very next night, Saturday April 25th, there was a young man (slender build, wore glasses) working. He was WONDERFUL! He bent over backwards for us, apologizing for running out of clean pool towels. I even saw him running in the hallway to help someone. What a difference a day makes. I hope he gets recognized for his work, he deserves it. The maid I spoke with on our floor was also very outgoing and welcoming to us. I typically like the Holiday Inn Express as a hotel chain, but this one needs some intervention by a District or Regional Manager in terms of one team member in particular. April 29, 2015
Rated 5.0 out of 5.0 by Good Stay! Room was comfortable and clean. Good breakfast! Just what you would hope for on a quick weekend baseball tournament get-away. April 29, 2015
Rated 5.0 out of 5.0 by Satisfied When traveling for business, the hotel offers everything needed at a reasonable price. April 22, 2015
Rated 5.0 out of 5.0 by comfortable bed, good service Stayed here for a baseball tournament. The rooms were spacious and very comfortable. The service and the free breakfast was very nice. April 15, 2015
Rated 5.0 out of 5.0 by Another great stay in Jacksonville, IL at the Express Staff is professional and attentive. Our room was spacious, clean and the beds were very comfortable! We enjoyed the pool and hot tub at night and the breakfast room in the morning. It is a very comfortable place to gather and start the day. We will be back! April 13, 2015
Rated 2.0 out of 5.0 by Beds are great The beds are great. The other customers are very rude and loud. April 13, 2015
Rated 5.0 out of 5.0 by Holiday Inn Express - J'ville, IL I have given the HIE a 10 in all cases except when I did not avail myself of certain services, i.e. business room, exercise area, etc. April 7, 2015
Rated 5.0 out of 5.0 by Very helpful staff Very comfortable bed and pillows. Very clean and neat establishment. Breakfast was great!! Plenty of room for parking. March 29, 2015
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