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Rated 4.6 out of 5 by 346 reviewers.
Rated 4.0 out of 5.0 by Nice Staff, Poor AC Very nice and attentive staff. Enjoyed the complimentary happy hour drinks and snacks. Room was poorly air-conditioned. June 24, 2016
Rated 5.0 out of 5.0 by Great Stay- Hot tub not working. The room was very clean when we arrived and the desk staff were very friendly. The hotel is in a perfect location if you need services at Hermann Memorial in the Woodlands. The only downside during the stay was that the hot tub/jacuzzi was not working :( We were hoping to relax in the hot tub after a long day of medical appointments. June 20, 2016
Rated 4.0 out of 5.0 by good location Good choice. More attention could be paid to the air conditioning system June 19, 2016
Rated 5.0 out of 5.0 by Nice room comfortable bed Very nice room and pleasant stay and easy to find. Was a convenient location for our visit. June 15, 2016
Rated 5.0 out of 5.0 by Awesome stay Had a great experience. I will be staying here again. June 12, 2016
Rated 3.0 out of 5.0 by Great Hotel, Terrible Customer Service As a Spire Elite member who travels constantly for business and pleasure, and stays primarily at Holiday Inn Express, I can say that this is one of the best I have stayed at, in terms of looks. It is upgraded and the rooms are quality. The staff, however were not friendly at all. They did not great me, they made me feel very uncomfortable and unwelcome. They did not acknowledge that I was a IHG member at all. They handed me a room key, did not tell me breakfast time, where my room was located, or even have a good evening. It was horrible. I also called the front desk to inquire about my points, John, the person at the front desk actually hung the phone up in my face. He did not say bye or anything. I was also placed in a room by the exit door and housekeeping closet, in which I heard the door banging early in the morning and people running up and down stairs late at night, this was very disturbing. Housekeepers also yelling up and down the hall early in the morning. As spire elite member I would have expected more. June 12, 2016
Rated 5.0 out of 5.0 by Cool place to be in Though located next to the Highway, the stay was wonderful because we did not experience any traffic noise anytime of the day. We could carry-on our activities, with quiet and comfort. Near to F May 29, 2016
Rated 5.0 out of 5.0 by Overall Great Experience I stayed here about 8 years ago before the recent upgrades. I was pleasantly pleased and surprised by the modern room and upgrades to the interior of the hotel. The staff was very friendly and were happy to accommodate my special requests and needs. May 27, 2016
  • 2016-06-30 T00:09:29.643-05:00
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