Rated 4,1 out of 5 by 85
Rated 4,0 out of 5,0 by Mom on a Budget Good Experience Overall
Overall, we had a good experience. The staff members were pleasant, and the public areas were clean and welcoming. The room was comfortable and clean, but a bit cramped, and worn. The door knob didn't work correctly, light fixtures were old, and there was a cranking sound from something on the other side of our wall that made items inside our room rattle. (Luckily, it only happened once#. The location is ideal for a trip into DC, and has easy access to the Franconia/Springfield Metro #Blue Line). Generally, a positive experience since we were on a budget.
26 de febrero de 2014
Rated 5,0 out of 5,0 by RoadWarrior2000 Great Place to Stay, Great Service
Stay here when in the area, about once a month. Conveniently located for business needs in DC and Northern Virginia. Staff has been friendly, helpful, and courteous. Been staying here for many years, recently updated facility. However, somewhat disappointed. Not sure what happened but there was a gentleman (Stacy) at the front desk who was extremely service oriented and always took care of needs. Even knew him on a first name basis and he greeted me, by name, as soon as I walked through the front doors and extended a handshake. I'm a Platinum and he always made sure that if room upgrade was available it would be taken care of. I understand that he is no longer working at the hotel as of a couple weeks ago. Not sure if other staff will be able to fill the void. They should get him back. We'll see how it goes.
31 de enero de 2014
Rated 4,0 out of 5,0 by akw007runner Renovations Nice but needs better customer service
Nice renovations but they need to work on customer service for the shuttle to and from Metro station hub. Other then that I would stay here again.
11 de enero de 2014