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( e.j. mar 01 sep 2015)
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Rated 4.3 out of 5 by 198 reviewers.
Rated 3.0 out of 5.0 by Good and Bad No Platinum upgrade, but the hotel was busy as it was Tarleton University Check-In weekend. WiFi was unusable to the point of having to use my iPhone in tether mode. Shower head was nice, bed was above average, pillows were ok. August 19, 2015
Rated 5.0 out of 5.0 by Great Service and clean hotel We arrived late and the hotel front desk was very attentive and got us to our room promptly. This was move in weekend at Tarleton so parking was very tight and some had to park on the side street. The room was clean, only thing was housekeeping woke us up at 9:00 a.m to clean room - a little too early for me other than that I would stay here everytime I go to Stephenville. Was a bit bummed to find out they were sold out already for parents weekend - the first weekend in October. August 19, 2015
Rated 1.0 out of 5.0 by Need to work with staff more on customer service Stood in line upon arrival behind several other arriving guests for over 5 minutes until the one worker requested assistance from another that was sitting in an office. Our room was not ready until after 8:00 pm the day we arrived. The staff was in the breakfast area in line IN FRONT OF PAYING GUESTS at 9:00 a.m. eating breakfast. (This could be why rooms are not getting ready for arriving guests) No one was at the front desk for over 15 minutes one evening when we needed something from the front desk. Amenities were not replenished in room. Staff was not very accommodating when room was not ready for arrival had to leave and come back. Check in is at 3:00. Left a message for the GM to call and discuss these issues and have not received any calls from her. August 19, 2015
Rated 5.0 out of 5.0 by If visiting TSU...stay here for sure. Great place to stay when visiting my daughter who is attending Tarleton State University. Highlights are: The August Midnight Pancakes Full length pillows A/C worked great Staff was friendly and allowed me to check in early. Bathroom was very clean. Bed was comfortable. August 18, 2015
Rated 5.0 out of 5.0 by Good Hotel The hotel was great and the staff was even better. They were having a new roof put on so when I arrived I ended up under that area so they moved me right away. Sadly they crew ended up over my new room at 530am the following morning. Upon checkout the manager offered to comp my night since it was so loud and apologized. I did not accept the comped room, it was business travel and things happen. Everyone was just wonderful overall. August 18, 2015
Rated 5.0 out of 5.0 by Nice Overall very good stay in the Stephenville area, nice service staff, rooms, food, and really good service August 17, 2015
Rated 5.0 out of 5.0 by Staff is Great The staff at this location goes above and beyond to make sure all your needs are met. They should be very proud to have such a great staff give your employess a compliment from me. Thank you for making one of the 20 weeks staying in a hotel a pleaurable one. August 10, 2015
Rated 5.0 out of 5.0 by good overall experience need fox sports southwest to get rangers baseball games on tv July 31, 2015
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