Rated 4,1 out of 5 by 58
Rated 4,0 out of 5,0 by cruisewithh from CA Just a little mix-up
When I called the hotel to get directions from the airport, they told me that someone had cancelled by reservation? They told me that they had tried to call and confirm my reservation, but, of course, they were calling my home which I had let early that morning to get to the airport. I told them I was on my way and that I needed the room. When I got there I was checked into a H/C accessible room but it was not the one that I reserved. I needed a roll-in shower and they did not have another room available for me.
The clerks at the front desk then "went the extra mile" and asked the person who had checked in earlier and did get "my room" if he was willing to change and he said yes. He returned to the hotel and moved his things to another room and we able to check into the room that had the amenities that we needed.
The rest of our stay was great, the maids were very accommodating and the express breakfast was perfect for us to start the day.
We have stayed at this hotel before and we highly recommend this hotel. We will stay again when we come to visit relatives.
28 de julio de 2014
Rated 4,0 out of 5,0 by Nana 3 Family fun
staff was wonderful in helping us find tickets to different places to take the kids. they had a wonderful vacation thank you so much!!!
25 de julio de 2014
Rated 3,0 out of 5,0 by 123jce Family vacation
Overall the hotel stay was fair, a little disappointing compared to other HIE's we have stayed at. Comfortable beds but too high off the ground. Bathroom had cosmetic issues. Lobby coffee was tasteless.
Website details state only 1/4 mile from Stone Mountain, although it is close to the entrance, it is not true and be VERY careful on the freeway as you cross the 4 lanes to get to the exit in time.
23 de julio de 2014