Rated 4.2 out of 5 by 378
Rated 5.0 out of 5.0 by SMal10 Comfort
We so enjoyed our stay at this hotel in Austin, Tx. A little noisy due to so close to hwy, but other than that, was a very nice stay. Truely enjoyed.
June 15, 2016
Rated 5.0 out of 5.0 by sblume comfortable room, great public areas
We had a great stay, and used the great room a lot, which was very comfortable. We loved the breakfast and enjoyed the fitness room and pool. The beds were comfy, and we especially appreciated the two different pillows offered. The staff was especially helpful and attentive.
June 6, 2016
Rated 2.0 out of 5.0 by guest1000001 Disappointed by customer service
I made reservation for this hotel well in advance, and called a week prior to my arrival to request a baby crib. At that time, the person on the phone told me they reserved one and would make sure my room would have one upon arrival.
A week later, I arrived at the hotel at 10:30 pm after long exhausting flight with my spouse and 9 month old daughter.
As I checked, I asked the front desk if a crib was within the room. They told me they did not know and I should check the room. I did, no crib. Back to the front desk and asked about the crib. First, the person at the desk is unsure where the cribs are, then 1h later found the maintenance room but a crib with no mattress, 1h later at 12:30 am, I was ultimately told that there is no crib available and maybe the next day there will have some freed up for us. My wife and I slept on the ground next to our infant daughter that night.
Next morning, after checking with front desk again, we were finally provided with a crib upon the check out of another family.
Needless to say, no customer service effort was done to alleviate for the inconvenience.
At the end of our stay, when we checked out, I was told that 10,000 points will be rewarded to my IHG account as compensation but that did not happen.
A little sad to say that the first night tainted our experience here. Otherwise, the room was clean and the breakfast was good, but the first night was hard to forget for how awful it was.
June 3, 2016