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Rated 4.3 out of 5 by 383 reviewers.
Rated 3.0 out of 5.0 by Looks nice but The room was a queen suite so was larger than normal witch is nice. When we entered the room and started to settle in we found that the clock was unplugged and the time on the microwave was wrong. Tried to open the fridge and found the door was blocked by the couch. That night we noticed a terrible foul smell from the unit and found that the unit was not cooling, it was plugged in and I heard the compressor running. The main room had a crack around the ceiling. building settle. Easy to repair. The room was dusty around and on the lamps and TV. The lamp shades were cracked and stained, a final was missing from one lamp. The bath at a glance looked OK but when you really looked you see the bath vent is filthy, the shower head is covered in verdigris and dust on the body. The tub spout bounced back and forth from the wall,(caulk failed). The tub stopper didn't work and had to remove so the water would drain,( missing a part that allows it to stay up) I found that the men bathroom by the pool had a faulty light switch, it turned on/off when it wanted. This hotel claimed to be "NEW" but is really six years old. At what point does something cease to be new? This hotel claims to be green. I did not see anything to indicate this, no recycle bin for a guest to use. They also operate a gas powered van. People were at the main entrance "SMOKING", I HATE walking through a "No Smoking" area that people are smoking and just standing around. These people were guest and employees. July 21, 2015
Rated 5.0 out of 5.0 by Nice Hotel The staff was very friendly and the hotel was clean. The breakfast has variety like eggs, sausage, waffles, yogurt and good coffee. The room was clean, quiet and comfortable. There is a shuttle to the park every 15 min and you can call them to pick you up to return. Comparing this hotel with the average in the area, this is the best choice. July 20, 2015
Rated 5.0 out of 5.0 by Really Nice Hotel Beds are very relaxing - front desk guys Randy and Marco were excellent. Any questions, concerns, directions those guys were amazing. Really thought Randy was the Gen Mgr he was so professional and knowledgeable. Shuttle service to Busch Gardens was very well handled by Santiago. July 18, 2015
Rated 4.0 out of 5.0 by Good Value - No Ocean View Mid-level HIE facility in active area. Very helpful, competent check-in by Marco. Clean bathroom and common areas. Queen beds were squishier than other HIE's. Good elevator service. Ample-size breakfast area with normal HIE selection. Olive Garden next door. July 18, 2015
Rated 5.0 out of 5.0 by Great service and Clean Roms The hotel staff here is exceptional - they are there to assist you. The rooms are updated, clean and comfortable. Across the street from Busch Gardens and at night you get to see the beautiful fireworks display! July 18, 2015
Rated 5.0 out of 5.0 by Welcoming front-of-house Staff Staff were very welcoming - were aware that we were IHG members and were courteous and helpful. July 16, 2015
Rated 4.0 out of 5.0 by Great Staff The staff at the hotel were friendly and helpful, especially Lesly. The room was clean and nice. Additionally, it was walking distance from the hotel to a couple of our favorite restaurants, like Olive Garden and Popeye. The shuttle service to Busch Gardens is definitely a plus! The only problem we encountered was the light at the entrance door in our room (next to the bathroom) was not working the entire time we stayed there. Informed the front desk the 1st night, but nobody came to fix it. Other than that, our stay there was pleasant and comfortable. July 12, 2015
Rated 1.0 out of 5.0 by Disappointed We always stay in IHG hotels and this was our first in a HIE. We were placed in a room that wasn't prepared for a new guest - everything was dirty - I won't go into the details of the bathroom, but you can imagine it was gross. Leftovers in the fridge.Unchanged sheets. When I asked for fresh towels and explained why, we were not offered a new room, just an apology. Next morning when I asked the day manager to make sure we got clean sheets at least, she said she was also sorry and would "give us 5,000 points" for our troubles. The card in the bathroom claims that Holiday Inn will either "make it right or not charge you for the night" (paraphrasing) they didn't do either for my family. I don't use the rewards, but from what I can tell, 5,000 points is worth about ten bucks at the most. Gee, thanks. That makes up for me having to explain to my kids why the toilet was already lined with poo when we checked in. July 11, 2015
  • 2015-07-27T11:18:22.815-05:00
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