Rated 4.6 out of 5 by 246
Rated 3.0 out of 5.0 by jvptravels Good, but staff could use some help
We stayed at this Holiday Inn Express for one night so we could visit with my parents in Turlock. The hotel is about what you'd expect for this brand, and the area. Room was fine, except for the shower curtain, which smelled like dirty linens. We enjoyed a comfortable sleep with the a/c on all night due to the hot weather.
The only real issue I had was with the front desk agent at check-out. I called down to request a late check-out of at least 90 mins. She told me I could have one hour. This wasn't enough time to walk to the nearby restaurant for brunch, and return to get our things, freshen up and drive back to SoCal. So we checked out at the normal time. When I returned the keys, the same girl never looked up from the computer, and said "thanks". I was not offered a receipt, or invited to return.
My experience with the front desk agent at check-in was completely different. This girl was friendly, welcoming and genuine. She thanked me for being an IHG Rewards member, and offered a great first impression.
We may or may not return to this location in the future.
July 1, 2015
Rated 3.0 out of 5.0 by Nirmit Good Hotel for short term stay
- Good Hotel
- Should increase variety of Breakfast
June 29, 2015
Rated 5.0 out of 5.0 by 7658k Clean, comfortable, convenient
A good example of Holiday Inn Express cleanliness and comfort. The room was well-furnished. Public rooms are comfortable and welcoming. Breakfast buffet was excellent. Staff are attentive and friendly.
June 28, 2015
Rated 4.0 out of 5.0 by MarlboroughMA Needs a little updating but staff makes up for it
Nice staff, tired carpets. The hotel is a bit better than the other options in the area but could really use some updating and fresh carpeting. However the staff was incredible and very pleasant.
June 28, 2015
Rated 5.0 out of 5.0 by stc15 Group Booking
I had to coordinate the schedules of a number of out-of-town family members. The staff ably handled booking changes that had to be made as plans changed. The staff were friendly, competent, and efficient. The rooms were pleasant and served our purposes. The breakfast in the great room provided a wonderful gathering place for family in the morning and eased the chaos of coordinating so many people, especially during such a sad and emotional time. And I smiled every day as I passed Mark Twain relaxing on the bench reading a book.
June 27, 2015
Rated 5.0 out of 5.0 by Smith Old Mountain Elect. Breakfast
The breakfast was very good. There was a good selection and dining area. The staff was friendly.
I also used the swimming pool and spa. Very relaxing and well maintained.
June 25, 2015
Rated 5.0 out of 5.0 by pdwpdw Great Service
The staff was very attentive and helpful. they provided a bottle opener for us and a wine glass for my wife. The front desk was able to answer all my questions regarding the local area.
June 23, 2015
Rated 5.0 out of 5.0 by PointsCollector2 Excellent and friendly staff
We stayed with a small group at this property and everything was well taken care off. The check-in and check-out was efficient, the meeting room prepared and sleeping rooms were comfortable and quiet.
We will definitely stay at this property again, when we will be in this area of California.
Everyone was really friendly and a pleasure to work with, great staff.
June 19, 2015