Rated 4.4 out of 5 by 246
Rated 1.0 out of 5.0 by CWest57 The facility was great, customer service terrible
I am 57 years old and have never had such a poor customer service experience. I made the reservation with a swing shift desk clerk. I told her I was making the reservation for my son and wanted to use an IHG rewards night. I asked if he would need my credit card, or some other ID to ease is check-in. I was assure that all was taken care of. His initial check-in was problematic, room rate was different than quoted, King bed instead of double and not a rewards night. All of this I may have been able to deal with until I called to complain and talked to a Manager at the hotel and she would not let me talk to whoever her boss was or who was in charge of the hotel. She kept stating she was the only person I could talk to and the other person would not be able to help me more than her. I told her I understood her trying to take care of the situation but I wanted the authority of the hotel. She hung up on me, when I tried to call back she would not answer the phone. Unbelievable her training would allow this.
October 5, 2015
Rated 5.0 out of 5.0 by Racketball Convenient location
Holiday Inn Express properties always meet my needs when traveling.
October 1, 2015
Rated 3.0 out of 5.0 by BDH1 poor front desk service
My reservation stated need for ground floor room du to work as Police officer. Front desk clerk paid no attention and refused to help even though hotel less than half full. Poor representative of Holiday Inn .
September 27, 2015
Rated 5.0 out of 5.0 by Bud10 Clean and spacious
Very nice hotel, brand new and clean. The room was larger than expected, bed was very comfy. Overall a pleasant surprise and a great value!
September 24, 2015
Rated 5.0 out of 5.0 by Michael1093 Nice clean room
A very nice place to stay. Check in was very quick and check out also. Room was roomy and bed was comfortable. The only problem I encountered was the toilet seat was loose and wiggled around, which was not good. Also there was a light outside my window that was pretty bright and kind of bothered me when I tried going to sleep. Other than that, I would and will stay here again..
September 21, 2015
Rated 4.0 out of 5.0 by Salt2 Pleasant stay
I was disappointed that there was no refrigerator and microwave in the room. But overall it was a very pleasant stay.
September 20, 2015
Rated 1.0 out of 5.0 by MKM1 BROKEN, NO FOOD
-HOT TUB BROKEN, WAFFLE MAKER BROKEN,TOILET SEAT BROKEN, NO FOOD AVAILABLE AT BREAKFAST, ALSO CLOSED BREAKFAST HALF HOUR EARLY.
September 16, 2015
Rated 5.0 out of 5.0 by kg93 Great Stay
Bed was comfortable, room smelled clean, bathroom towels were soft and not thin, breakfast was good
September 16, 2015