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Rated 4.6 out of 5 by 262 reviewers.
Rated 5.0 out of 5.0 by Excellent Value ~ All aspects of my hotel stay were very good. I highly recommend this hotel for business or pleasure stays i the Utica, NY area. May 22, 2015
Rated 5.0 out of 5.0 by Pirate Pete Excellent accommodations - clean and friendly staff May 19, 2015
Rated 5.0 out of 5.0 by Everything was GREAT!!!!!!!!!!!!!!!!! This survey is too long. I said EVERYTHING WAS GREAT.....PERIOD!!!!!!!!!!!!! If you want to hear more accolades, I can only sa it again and again.....EVERYTHING WAS GREAT!!!!!!!!!!! May 18, 2015
Rated 3.0 out of 5.0 by Confusion at the front desk Unfortunately I had a very early check-out and my bill was not available. After being told that I was going to get it e mailed it wasn't. I then called and found that for whatever reason the hotel had me checking in on 5/11 which was correct but then showed a check-out on the 14th and then a check-in on the 14th and check-out on the 15th. Again I was told that I would receive a e mailed bill! Again I did not receive anything! On the 17th I called again and I will see if anything gets e mailed. Traveling almost every week and primarily staying at IHG properties I am very disappointed that I have had to request a bill three times. This might sound like a simple issue but with my travels its extremely important that all corporate expenses are submitted weekly so here I am on my day off (Sunday) still working on what should have been completed on Friday. Thanks IHG! May 17, 2015
Rated 5.0 out of 5.0 by Holiday Inn - Utica Everything at this hotel was great. The price was pretty high but seemed comparable to other hotels at this exit. We choose Holiday Inn Express' because they are pretty consistent. May 12, 2015
Rated 5.0 out of 5.0 by Relaxing stay after training all day Staff was friendly and helpful. Pool was great. Comfortable bed. Nice shower good water pressure. May 11, 2015
Rated 5.0 out of 5.0 by Spacious rooms; great pillows! Stayed in a standard room w/ dbl queen beds. I was surprised at how big the room was. As a tall person, I usually feel cramped in hotel rooms; but not this one. Highly recomended May 8, 2015
Rated 4.0 out of 5.0 by Nice staff, average value The hotel is quite new and that is nice. The bathroom is very clean and new and the quality of the linens is fine. There is a nice little shop where you can purchase snacks and meals. The washer/dryer is new and works well. The staff is generally very friendly and accommodating. That said, the walls are thin, so expect to hear your neighbor's conversations and comings and goings. And the price is fairly steep, going up on whatever nights the hotel is expected to be more full. Not within the price range expected for this city. Finally, cost savings means that floors are not vacuumed nor linens changed unless you request it. May 5, 2015
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